WFCU Credit Union Corporate Head Office

If I could give a zero star rating I would. Been a member for 14 yrs had a loan but have fallen on hard times and had to file bankruptcy. My account was frozen,knowing this was my only source of income, when I called about getting it unfrozen they where really nice until i told him I had to include the loan I had. He was then extremely rude and informed me that the money i had in my account now belonges to them cause i was in over draft and hung up me before i could even get a word out. I was devastated and taken back by how rude and inconsiderate he was and how he just hung up on me. Again I had been a faithful member for 14yrs and one little mistake they treat you like trash.

Erika at the Lasalle branch helped me to sort out a mix up with a direct deposit. The Friday before a long weekend, she understood the urgency. She was quick, calm, kind, and resourceful. She is a true asset for WFCU - Thanks again Erika!!!

WARNING - I had a lease contract with WFCU that I signed back in 2021 since it is the leasing company that the dealership uses. My car was stolen and luckily I had comprehensive coverage through my car insurance that allows me to get back full $$ value of the vehicle. WFCU has a clause in their contract that allows them the CHOICE to deem a loss vehicle as a 'breach of contract' and with any breach of contract they are subject to keep all future payments remaining. Upon review, they did decide to deem my STOLEN VEHICLE (something completely out of my control and happening so often right now) as a breach of contract meaning that despite the insurance company fully paying off the vehicle, they chose to keep all future lease payments as penalty (ie keeping interest payments on a vehicle that's been fully paid off). Their choice has left me without a car nor the means to replace it, as the remaining payments/interest was 75% of the term. They have put me in such a difficult position and I will NEVER sign a lease with them ever again. Beware if you have a lease with them and your car is high on the stolen vehicle list in the province.

I've had two bad experiences with this bank. The first was years ago and minor, a few payments had come out after paying off a line of credit and it was a little more difficult than necessary to get the money backThe second time I had problems I was given multiple reasons as to why the issues were happening, and I was told at first that the fees would be waived but then was made to pay them in order to close my account even though they admitted fault.