Enterprise Rent-A-Car

We waited 30 mins past our reservation time to get our car. Then it had to be cleaned. There was also a large line up of people behind us.Staff was friendly but one guy in particular (younger, Asian man) was great. We were late to our plans because of this delay, I wish the car was ready when we needed it and booked the time slot.

The car was great, and the people working there were wonderful and very efficient. The downside was that the line was incredibly long -- we arrived slightly before our 10am reservation and didn't get our car until after 11am. I'm sure this is just because this is one of the few car rental locations opened in downtown Toronto on Saturday morning, but additional staffing would have been much appreciated. Also, note that the location is *inside* the parking garage. It was a bit difficult to find. Once you're in the parking garage, the signage was great, but the signage in the ground level mall was not great.

I've had a couple bad experiences with rental companies but my experience here was very nice. Picking up was very seamless and very professionally done. I actually felt welcome.Return was great as well. They are rigid with return time so you most likely will be charged if you're late. I appreciate how they spoke to me & treated me here. I also had a wide selection of cars and I got to choose exactly what I wanted. The fuel return helps. I would recommend it.

Very friendly staff and excellent service. We were late for our booking (cause the mall was such a maze and we were lost trying to find them) and instead of penalizing us for it, they upgraded us for a bigger car for free and gave us 3 options to choose from. The return process was also very easy. My only criticism is that the office is located in a parking lot that's really hidden but it's not a criticism of their company... I would definitely book them again in the future.

First time dealing with Enterprise Rent-A-Car as my vehicle was in a recent accident and was in the body shop for repairs. Everything went smoothly with the duration of my rental besides just in the beginning where the car was low on coolant & Washer fluid. Which was a inconvenience for me to go out of my way to refill at another enterprise location. The associate (Taiwo) that handed me the car was very nice and informative of instructions of my rental.

Updated review - March 2023 - There was a long wait to get a car on a Saturday morning. I’ve been here before and typically the staff is friendly and somewhat efficient. Despite the wait, the customer service was good, and they try their best.

Was nervous but Enterprise treated me well! The VW Passat was nice and they were honest about their pricing. The only drawback was finding their office in the underground, was very confusing and I needed to ask the competitors at Budget to help.

This is probably my 5th time renting from this enterprise. I’ve never had any issues with staff or pick up, they were always pleasant and accommodating, picking up and returning was always smooth. The location can be tricky to find but once you find it the first time, you won’t have any trouble finding it again. The one thing that can be improved is the availability of the car — often I will book for a compact SUV and once, it seemed like there weren’t any available at the time and we were offered a Sedan instead. IMO we should be upgraded to a bigger and not a smaller car if we prepaid for the compact SUV. Nonetheless, this location is excellent!

great car rental experience from reservation to return. decent rates, very convenient location for me and every staff member is dedicated to providing top notch customer service. they will make sure that your vehicle rental experience meets your needs and expectations. highly recommend this place

This location is amazing. The Branch Rental Manager Kemar Alleyne is very supportive and friendly.If you are looking to rent a car from Enterprise I suggest this location for pick up.