TD Canada Trust Branch and ATM

Filled out a form to set up automatic deposit into a trading account. They lost the documents and never set it up. Had to call and do everything all over again. They suggested they may sent my account information to a wrong fax number or simply forgot to do it and lost my stuff. Brilliant.

I had the WORST experience ever. I was assigned to Ida twice. And both times she was dismissive and not personable at all. I didn’t feel comfortable at all with her managing my account, I felt like she lacked basic understanding at times regarding the details of my account and just came off very fake in the interactions. She was supposed to get back to me about my file and I hadn’t heard from her in over two weeks, it wasn’t until I finally called her that I found out the updates and the status that it didn’t go through. She wasn’t supportive in any way but was very dismissive and I felt extremely disrespected by her. So not only did I have to hear disappointing news after weeks of no word from her, I also did not receive any kind of help or advice of any kind from her.

We had an appointment, the lady that helped us was very friendly and helpful. Their service broke down and they were not able to print out documents for me to sign. Shame on their service. Considering changing banks. Don't expect to have a smooth appointment if you go there. Prepare for detours or don't go.

Been with TD for 24 years. This location has never been good to deal with. The customer service is the consistently sub par. Will be trying out some other bank in very near future.

Strict Compliance on their online banking, better for new comers to avoid online fraud and to maintain safety on their on-line accounts

I needed help with my Auto loan I have with TD and after explaining I need to reset my password I was told I don't have an account with TD so I cannot do anything. Finally she understood and gave me my account information but said I can not make any payments. I immediately made a payment from my other bank account. I think the employees should understand their job before providing false information and being rude. Stay away from TD and go with free banking.

I deal with all 5 of the big banks in Canada and have been with TD the longest. Over time TD policies have become so inflexible it has repeatedly caused issues while trying to complete transactions in a reasonable timeframe or are unnecessarily burdensome. I will be moving my accounts, mortgages and investments away from this institution. Very poor customer service.

This has been my branch since moving to Guelph a few years ago. The staff are friendly and helpful. Special shout out today when I came into the bank (I use a cane) I was greeted and immediately directed to take a seat at the counter with a chair. Tara was friendly and helpful. A real treat when with Covid there has been so little interaction.NB: Wendy I didn't open an account. I've banked with TD since '79.

Have been with this branch for ~20 years.The staff of late are rude and don’t understand basic customer service.My advice is to try a different branch.