Best Buy

Bought a New TV with Full protection warranty.. TV started having line through it Dec 23rd.. Was out of Town over Holidays. Went to store about warranty. Told to call Geek Squad, call Geek Squad, told to call Customer support.. Called customer support, left my number to call back, they did not. Call again, was 1hour and 50min on hold. Told me to go to store. We went to store again, was told Warranty expired Dec 27th. 10 days after the Date. Customer service said would request an extension, and notify me.. I never herd from them again.. Went back to customer Service.. Extension was denied, week before, but never did call. I will by at Costco going forward, as Best Buy, is not customer friendly, when something goes wrong, even as a 4 year Geek Squad Member paying monthly fee's. TV was also installed by Geek Squad..Thanks(Owner for responding), Reached out chat line with Customer Service, they told me to Reach out to Geek Squad. I have been going through this Since the New year.. Can someone, please email me, or meet in person. No one from Store, Customer Service, or Geek Squad is taking ownership of the issue.. It been on going for 25days.. I would be happy to meet with Store Owner, or senior manager.

A young gentleman helped me find what I was looking for. I had researched online before I went to the store. I was looking for a microphone. He pointed them out. This time of year you should do your own research online before you go to the store and have your questions prepared, if you have any. It's very busy to expect an intimate conversation without having to wait.

I have a feeling Best Buy will soon close. That’s the only explanation why in a customer empty store you have to run after staff. Or why you find them laughing and joking.. or on the phone in some corner. I get they don’t get paid much and they are young, but God help you if you need to buy something from Best BuyIn an empty store with 4 customers and about 8 employees it took 40 minutes to buy a warming coffee mug that was on shelf with the wrong label I might add

Went here to pick up a few Christmas presents. The store is very well laid out and given the fact it was so close to Christmas, fairly neat. It was also very well staffed. I only have one minor complaint but it is far outweighed by some outstanding customer service but I will mention it - every gaming system is well marked in it’s section and all it’s accessories are there - we needed a new Xbox one cord, ours had given up the ghost, which is NOT the other Xbox things ( as you would expect) the associate we asked for help told us to look “over there” which in a big store was not especially helpful, but they were moderately busy, I get it. All of their cashes were open, which was great and the line moved quickly, and most importantly, we picked up something that was priced incorrectly and they honoured the incorrect (but lower) price., so overall an excellent shopping experience.

Never going here again everything I’ve bought from this one location only last past the warranty. Laptop, earphones, headset for gaming, 3 waterproof speakers all top brands all are broken except the lap top which is totally warped for no reason. You’re done taking my money time to BE SMART and shop online!

Today was my third trip to Best Buy in the crossing in under two weeks. Went in for a fit bit, the selection was awful. Nothing in stock, not to mention - hardly anything had price labels. The customer service is also pretty terrible. Ended up going to Walmart to get what I need. Will be ordering online or getting what I need elsewhere in the future.

Agent Johnson with the Geek Squad went about and beyond to help me with a tricky replacement part for my laptop. I was entirely up a creek without his help. Thanks so much Agent Johnson!!

Went on boxing day at opening, they had almost no gaming desktops or laptops in stock. In particular, the ones on sale were completely sold out. Went to Staples where they had stock of the same products and they had better sales. Generally better to shop elsewhere for electronics.

Store hours Mon to fri 11-7, weekend 11-6. When the heck are you supposed to find time to go there if you work? Why bother even having a physical location anymore. Probably explains why they don't have any staff too. How are high school kids supposed to work ?