Excel Homes Head Office - Calgary

First of all i was about to give 4 star review atleast but then everything has been changed after possession where i signed possession document and money has been transferred to excel homes.It was good experience in the beginning and it got so worst after possession that i would never recommend Excelhomes to anyone. No timely reply, alot to fix and no reply. Delays in everything from the day house started getting build. 3 weeks after possession and my main door and garage doors are not painted and when i ask they don't have answers.Cheap houses and that is what you get with Excelhomes.

Built my first home & moved in on Jan 22, 2001 for $156000, in Saddleback Rd, NE Calgary. 3 bedrooms, 1.5 bath, single house with double attached garage, basement not developed. 1240sf.The house was excellent! The staff was friendly, kind and helpful . I still remember the builder rep gave me a ride so that I could come to sign the paper.This house is now my rental property.Thank you!

BUYER BEWAREevery negative comment you read is SPOT ON.delays in replies, delays in fixes, more contractor visits than you can count.The quality and attention to detail in their work is nowhere to be found.All these replies from Excel are generic replies that don’t even address the issues at hand and make it seem like they care, but.they.dont.Do yourself a favor and go with ANY other builder than Excel Homes.We moved in Nov 2021 and flagged issues to Excel immediately and are still trying to work on a resolution.I am asking for compensation/reduction in cost of our shower door replacement for the 500+ days delay in fixes, but they refuse as it’s not a contractual obligation".Their perspective of making it right is to do what they should have done from day 1. But they expect the customer to pay 1700$ out of pocket

We built our house in 2021 with Excel and had a good experience with them--up until after the turnover. The after-sales experience sucks big-time: they never contacted us for the 1-year inspection. We had to be the ones to bug them and they finally did the inspection on the 16th month. They sent a couple of guys over, but there's still some stuff that needs fixing, namely our paint chips and plumbing. The inspector Dave and the contractors were supposed to come on April 12 to fix stuff all at the same time, but the only one who showed up was the floor guy. Dave didn't show up and he can't even be contacted. We've left voice messages and emails, but all we got was an email reply from customer service that someone will get back to us. Yeah, that was 3 days ago. And no word from anyone. We are left with paint spots that haven't been fixed, marked with painter's tape all over the house. We can't even entertain because the house looks a mess.They ought to fix their after-sales experience or people will continue to complain. Looking at the reviews, I see similar complaints to mine. Get your act together, please.

Very disappointed. We’ve been only at our newly built home by Excel Homes for more than 2 years but part of the sidings kept coming off every single year with a small wind blow.Again this time the siding came off.I e-mailed customer care it’s been almost a week no respond.Not recommended.

I got a house with Excel, but their construction team doesn't care. I was supposed to get a medicine cabinet in my bathroom which wasn't installed. At the first and second walk through, they promised me that my medicine cabinet would be installed.I took possession, and the tongue started to change that now it's impossible to install my medicine cabinet. The new suggestion is that they will refund me X dollars that I paid during house purchase.I made my reply clear to excel, I borrowed X dollars to buy a medicine cabinet, and I will be paying that money back for 25 years with high interest. How would you give me back just the X amount on your own fault?My house lost the value and beauty that I paid for, and they don't wanna payan equivalent of what I spent back to me but just what they want, I am still shocked to see a mega rich compy exploiting people like me! I asked them to escalate my case to someone who could help, but since then, they all stopped talking to me.I offered to find someone to install medicine cabinet, but they just ignored me.

I bought a townhouse in 2019 and noted right away that the floor was damaged. Excel told me that it was because when they were installing the stove it fell on the floor. This was noted right away on my one month walk through. 4 years later, I am still having an on going issue. Every time they come to fix the floor they make more damage. This time they decided to change a larger area but the colour doesn't match. They told me that over time the matte finish will turn glossy to match. Now Brad Smith who is my customer care warranty is not answering me and it is really frustrating.UPDATE: I have emailed several times and Danielle and Brad have both ignored my emails. It has been 3 weeks. I asked if someone could come in and see the floors. They make noise, and I am sorry matte floors DO NOT change to glossy. They are in worse shape then what they were 4 years ago. I am very unhappy with the lack of customer service and how it has been pulling teeth. I caution anyone purchasing from Excel.As no one has responded to me I don't know what else to do, I have made a claim to home warranty.

We moved about a month ago to our house in Walgrove blvd , and we have our air conditioner not connected and almost have no water ( lowest pressure at the first floor and nothing on the second), our driveway isn't done ...They were hurry to make a possession day and we have this. Hey excel homes , why are you guys don't care about your customers at all and why you give automated responses to anyone? I think we customers should go together and speak out about this company, make them famous throughout TV and social media so other people will know more about this joke company!

I take back everything positive I’ve ever said about Excel. I warn everyone NOT to buy a home from them as once they have your money they don’t care about you. The labour is done so cheaply and they give you empty promises. I’ve just about had it dealing with you all. We get absolutely nowhere.One of our walls is warped, and they told us “that’s just the way it is, we can’t do anything about it.” Completely unacceptable.We have had so many contractors come to our home and only complete half of the work they come to do. I’m so tired of it. What a horrible experience with people who genuinely don’t care. And getting anything done takes forever. Save yourself the headache and buy a home anywhere else.

Their design is always better than the construction job itself. Excel homes needs to change most of the handyman especially those used in Livingston. I have only lived in a new built by Excel for 7 months and it's been one complaint after the other. The customer service is so slow to respond to you and the trade men are the absolute worst. From dry wall to roofing to furnace issues. It never ends. Our furnace has broken down several times now, very frustrating especially in this winter with 2 kids under 5 years of age. All efforts have been in vain. The Last straw was this weekend, they finally responded this morning and promised someone will be here at 9am, it's 9.27am already and no one has showed up yet.I would not recommend them to anyone.Their motto should be changed to making your home journey a nightmare