XPO

Lost our shipment , were not even notified it was missing until we called them . poor customer service . Very unprofessional .

The delivery guys were so friendly and polite. Delivered on time

Terrible delivery company. Had two Ikea orders delivered by them. First time, they parked two houses down and said they were leaving because I wasn't home - they were at the wrong place! Both times, they didn't call 30 minutes before like they promised to do. Drivers placed product on the wet ground and was generally disorganized. Not impressed at all.

They delivered a fridge from RONA. Was perfectly on time, and they notified me 30 minutes before arriving. They were very friendly and professional. They navigated the stairs and narrow passage to removed the old fridge, and even removed the front door to get it out. Great care was taken to ensure our new fridge didn't get damaged. They reinstalled the front door.

This company was an awful company for shipping. I had ordered something that was supposed to be delivered through them. The first time, the driver called us and said he was coming and never showed up. We waited until 10pm at night. It was awful. When we called the next morning because ofcourse the office is closed and we couldn't get through to anyone, they said the driver ran out of time. They then said that we could pick any delivery time we wanted. I picked first thing in the morning. I told them I had to leave by 11am that day (since they only delivered once a week in our area). They said no problem. I waited until 11am no one showed up and no one called. I called them again and they said they had delivery time of 2-5pm. I ended up cancelling all my plans and not going to work to accomoadate them and they didn't call me for the delivery until after 5pm. When they finally came, they barely setup the product and took off. It was the worst shipping experience of my life.

I actually can't put into words how frustrated I am with this company. If you work there, PLEASE SEND ME INFO ON HOW TO ACTUALLY TALK TO A HUMAN IN CANADA.No show, no call on my delivery. I've waited on hold twice yesterday, and five times today. The hold is just music that eventually leads to the call just ending around the 10 minute mark. I've tried calling multiple locations, all which eventually just end up transferring me back to the Toronto" office which NEVER answers. I've tried the sales division

Drivers talking on cell phones drifting in and out of their lanes, very unprofessional

0 star wasn't an option. Awful communication between them and peloton