Purolator

Their customer service is terrible. Delivery driver came and didn't even make any attempt to knock at the door before dropping We missed you Delivery note" despite the fact that I was in.I later called their customer service and was assured that the driver had been paid and informed to make a second delivery unfailingly today after I explained how important it's to have the packaged delivered today. I even volunteered to go and pick up at their office before the closing time but was told not to bother.I have been waiting for the past 5 hours and the package was never delivered. I just called thier customer service again

I will not use Purolator again, 6 days to deliver a package with a 1 day promise. They will not refund the debit card used to purchase service as it is over 100.00 and they will issue a cheque that could take 4-6 weeks to arrive. Spoke to several people and no one had the same story. Very disappointed in the service from this company

Purolator has long been my least favourite shipping service. No matter where I’ve lived in Canada they have horrible service. This latest situation is what finally made me write a review because I am beyond frustrated.I ordered a iPhone through Rogers which unfortunately uses Purolator services. My phone arrived in the city two days ago and was apparently sent out for delivery and was unsuccessful - the online portal claimed yesterday that someone would be in touch with my reschedule the delivery. But the thing is - no delivery was attempted. I have been home all week. I haven’t received a single call to indicate the first delivery attempt (no slip left either) and I haven’t received any since then to “reschedule”. So I try to chat with someone online to rearrange - only to be dropped by the virtual assistant 3 times. I tell myself to just call - it takes my nearly 5 mins to get through ANOTHER virtual assistant when all I want to do is talk to a human being. Then I’m told I need to wait over 30 minutes to talk to someone. No. This is completely ridiculous. Perhaps you should actually try to deliver the packages when you say you do - it would save everyone a lot of headache. I already avoid Purolator like the plague when I have a choice and this is solidifying that choice.

Absolute incompetence. Had a delivery scheduled for Saint John, New Brunswick. It ended up in Moncton, New Brunswick saying it would be delivered that day. Then it later updated to “delayed due to routing issue”, and tracking now showed it in Charlottetown, PEI…The next day it showed up back in Moncton, New Brunswick. It said it would be delivered that day. I sat around all morning updating tracking, due to the parcel requiring signature. Eventually it updated to say “delayed, further instructions required for delivery”.I called customer service and they said the driver couldn’t find the place. It’s a house in a subdivision, that easily shows on Google or any other mapping service. The delivery driver obviously didn’t even attempt to find the place.So now I’m out 2 days of extra work, sitting at home awaiting a package I have to sign for, and still don’t have my package. I asked to just pick it up, and they said that the Centre would likely be closed before the driver even returns.Beyond unacceptable delivery service. I would recommend everybody stay as far away from Purolator as possible. There are far better delivery companies available.Further to this, I was told if the driver failed to return and complete the delivery doing his job, it would be at a delivery center. Customer service gave me the address and said it would be there after 5.I drove 40 minutes from my house to do their job for them. On arrival, the package ended up not even being there! The lady working the counter then told me it was going to an unmanned delivery center.The amount of time, gas, and lost wages sitting around waiting for the package has been unreal. After all that, purolator will not do anything to make it right and just give me my package. When I inquired how on earth my package ended up in the wrong province after it was already in New Brunswick, they informed me “this happens all the time, we have packages here meant for a totally different destination”. That is not supposed to happen. Obviously the systems in place within purolator to track and deliver your property are not sufficient.Do not trust these incompetent people who have no regard for your property. Use FedEx, UPS, or Canada Post.

It is next to impossible to talk to an agent now with any business with the new virtual assistant. Finally after being on hold for 20 minutes I spoke to someone. She handled the situation perfectly.

I was having issue with a delivery today and after reading the comments, I realized this is their normal.We've been expecting an important package today, which was out for delivery all day. Got an email notification that says street number not found. It is a detached house, impossible to miss.Finally had to make a request to hold it at their store and I will just go and pick it up when ready. Let's see how long that takes.

Missed delivery time and time again paid extra money for 2 day shipping and probably wont get it for another 3 even though my package is in our city. Even went ahead and opted for no signature and to leave it at the door and they still fail to do that. This isn’t the first time and I’ll be making an effort to never ship with them again.

Pretty much the 4th time I've had to deal with delivery drivers unable to read or just be lazy. I have a note to call a certain number on my box as the buzzer does not work, and I've stated that on said note in the mailroom. The note was actually originally made FOR Purolator because they were so chronically bad at delivering things or leaving packages in the mail room when specified directly. When the buzzer did work I would say I'd be right down and they would just leave not even after a minute. I've never had so many issues with a delivery company besides BNI. Doesn't call just ignores the number given to them and sticks the notice over it lmao.

Purolator is by far the worst shipping company in New Brunswick if not elsewhere in Canada. Their is the second time in a couple of months that my package is stuck in delivery for days with the message that address correction required - resolution in progress and my address is correct and no other shipping company have had this issue with my address.I had to call them to let them know that I want to pick it up myself. @Purolator Correct your actions.