National Bank

My favorite branch so far! The ladies in the front desk and the counters are very friendly. They are willing to serve and know what they are doing -- I've never been kept waiting for a long time.

This is a great branch ,with helpful employees and a competitive service with other banks. I should know I have had an account here since I was 5 and I celebrated my 65th in February.

Horrible customer service. Nothing like a line up with only one teller open and two people staring at screens, not taking care of actual customers that are present. The National Bank credit card issuer instructs you to attend a branch if you have problems. The branch claims to be unable to help. Have a new card and pin sent in the mail... Come back to finally have the problem fixed and discover that with a little bit of thinking they could have actually helped you two weeks ago without going through the hassle of getting the replacement card. I have no idea why anyone would bank here.

Terrible bank. Mostly automated service. Never can get through to a live person to help. Paid a loan off with the national bank and they neglected to report the payment to the credit bureau. Which in turned tanked my credit.

5 stars for Zoey and Teller lady only.Was extremely difficult to get in touch with someone to pay off loan early. Left messages on 4 different numbers to call. All seemed to be the same recording, head office perhaps. Finally ZOEY phoned me back after calling a local number and advised me on how I could take care of things. The following day I had to drive to city. Everything was in order for me to just pay, get receipt and carry on with my day. The ladies there are an absolute pleasure to deal with and we’re very knowledgeable.This was a snowmobile loan from a dealer (yami) , the only downside to financing a snowmobile purchase is not being able to pay off a loan when you make a call 5 days earlier. This effected my purchase of the one I wanted. It was sold during the time it took me to pay off my other loan early.I should note I DID GET CALLS BACK....they were automated surveys for service provided....... yeah. Drove me nuts.Summary, go directly to branch. Don’t even bother with phoning. Ladies are pleasant, very apologetic and despite loosing the machine I wanted (in stock) was happy with the service from them directly.

Used to have great employees that cared about customer service. I am all about diversity but they hired an Asian branch manager and the service has been awful since then. It is like reverse racism, they only hire Asian employees now. What happened to the friendly neighborhood branch in my community? Will be transferring out all my business.

Phenomenal customer service. The staff members treat clients with the utmost respect and courtesy. I have never had a bad experience here, and this particular branch really shines above the service level of its competitors. Highly recommended!

My partner and I have recently opened a personal account with National and we had a great experience with this branch. Amit, the branch advisor, was a great help walking us through different account options and available promotions and gave us the chance to decide the best option. He was always available to answer our questions through email with a one-day response time which was very convenient and satisfying. He also gave me a call whenever I had a question to provide me with right answers that I was looking for. I personally think this is the better way of treating the clients compared to other known banks that you have to wait a long time to get back from them with template answers.

Never have to wait too long. Even if there's a line up, some one comes up to help you. Great friendly service and fast

No queues, silent, clean, quick, kind.