Banque Scotia

The 2 lady (young and old)Very rude, Unhelpful and unprofessionalI didn’t like the behaviour of talking and helping

The worst branch and manager.The bank didn't send me my credit card for 2 months (which is their mistake, it should be sent in 7 business days), so I called the customer service to ask if I will be charged extra when I use my debit card instead. The customer service said it's okay, so I continued to use it. At the end of 2 months, I've been charged around 500 dollars by the bank. When I came to the branch to ask for reimbursement, they said they are not related to the customer service and they cannot reimburse me. The manager was extremely condescending. I don't understand how a branch of SCOTIA BANK is not related to the customer service of SCOTIA BANK.When I went to another branch though, they said they would reimburse me if they were my main branch. So just go open your account in another one so you don't need to deal with the annoying manager.

A smaller branch of scotia bank. Friendly staff. Also, they have 4-5 atm machines installed in this branch. The place is right in the corner of St. Catherine and Prince Arthur.

When I just arrived to this city, I didn’t have a clue about accounts in Canada. Luckily I went here and found an amazing woman called Angelica, she was super nice, and patient with me and my husband. Since last fall I have all my services with Scotia Bank and I am really happy with the quality of service there.

I created a bank online and they couldn’t find my account when I got there. Terrible service. I don’t think they understand Scotia’s banking system. Clearly you can open an account online and find it. I went to another branch, next door and they found my account. I wasted 30 minutes in there trying to prove I had an account. Useless service. A manager should see this.

Terrible branch! Door is not open even for ATM on weekends! A joke .

I had to wait to get a letter of balance for 30 minutes? This is wrong.

Their employees set my saving account to my preferred account without letting me know, so every time I tap my card, or select paying through chequing account, it goes directly through my saving account, so every time I have to pay more. I didn’t notice it before, but last month I lost my credit card, so I have to use my debit card, and one day here comes a $110 Scotia service fee, I was truly shocked. I report the mistake, and hope to get my money back, since It is not my problem, because they didn’t even tell me they set my preferred account to my saving account, if they would tell me I will definitely say no, I’m looking forward to find a way to solve this problem. BUT AT THIS BRANCH, THEY HAD THEIR EMPLOYEES TO CALL ME AT SATURDAY MORNING ACCUSING ME, AND SAYING “ IT’S YOUR PROBLEM”, I DONT KNOW WHY THEY ARE SO AGRESSIVE? I’m speechless, I had business with this branch for 6 years, the first five years was fine, until the Indian lady calling me this morning, ruin my day. I have no choice but change my home branch to another one, so whoever thinking about having service with this branch, BE CAREFUL.

Very rude , very unprofessional, untrained people over there . I meet with Maimouna Agne . People do not book appointment here because they are not there to attend you . I was told that i am not able to join accounts because she is not feeling that right . She was a student and do not why these people in charge. Do not go for this branch they are the rudest people on this planet.

CUSTOMER SERVICE IS TERRIBLE!!!!!I've been waiting for my credit card for two months!! I have been so patient but nobody has been able to solve my problem, either in the branch or call center and I am so tired of this situation.It is very difficult to contact the call center (the system doesn't work well and the waiting time is very long) and the bank employees don't care about my situationI definitely do not recommend this bank. Better look for other options.