RBC Royal Bank

Came in here Friday & waited in a short line for an unreasonably long wait time when most of the tellers were there. I was dressed casually but not poorly. I wanted to open a savings account but was told I would have to make a 1 hour appointment & come back 10 days later. My dad happened to have been there that morning for the same reason & didn't have to make an appointment, he got ushered into a room with a specialist immediately. My guess is he was wearing a blazer so was treated better.Called RBC that night & was told to make the account online then go back in & then I shouldn't have to make an appointment.I did as instructed and this time came in Saturday with a suit. I was treated better and sure enough I was able to open the savings account easily without appointment.WARNING: Opening a savings account will ding your credit! I woke up Sunday to my credit monitor telling me RBC made an inquiry on Saturday. Anytime any institution did a credit check on me they at least had the courtesy to tell me. I thought that only if I applied for credit or a loan that I should expect this, but apparently even opening a savings account & depositing money makes RBC do a credit inquiry.

I met with Rajinder Mokha today, she is so professional and really very helpful. Love the way she explained me all terms and conditions. 5 stars For Good gesture and thanks for all your services. All staff is really very supportive and one of the best branch of RBC.

The particular location is a stone throw away from me, unfortunately if you don’t look a certain way you don’t get the warmth from workers. It is said to say that after few years it still feels the same. I have sat here for 45mins now waiting for a manager, several customers have come with no appointments either and gotten quick familiar face response. Unfortunately I don’t know what the manager looks like so I am just left to wait.Mind you the manager am waiting for was free until I ask to speak to a manager, and the customer agent immediately said she is in a meeting.This is very sad and disheartening, but I guess it comes with the neighborhood.

The staff is very good, and deal with polite manner. Sukhvir singh is working there, and helping me out with full information. He told each and everything nicely with polite and comfortable behaviour…

I always have a good experience on visiting this branch. Kudos to Priya's high attention to detail and amazing customer service

This branch u visit be cool because manager like to stay longer wait in line because only 2 teller all time ...I ask lady manager and she explain if u need fast come early morring no choice this answer for Lady manager so I m very upset this answer I have bussiness account , personal account, morgadge, and investment in bank I m not accepting this type of answer pl ..upgrade manager attitude and custmer services pl...or I can cancel dealing with bank....Thanks...

My family and I have been going to this branch since the first day it has opened and it is hands down the best RBC branch we've dealt with. All the tellers, managers, etc have been absolutely amazing, however Priya has been exceptional. Every time we visit the branch we specifically go to deal with her because of her high attention to detail and amazing customer service. She represents RBC to such a high standard and makes every visit a pleasure due to her charisma and dedication to making sure the best service is given each time. Keep up the great work!

I thought RBC was a major player, one of the top banks in Canada however, it feels like a mistake opening accounts with them. Compared to the other banks, I am being very restricted with my own money and this branch never seems to be able to help. I am told by customer service (when I call) to visit the branch as some things they cannot do over the phone. When I visit the branch every time I'm told to, the reps always seem confused and puzzled and I get told that they are unable to help. The customer service rep won't even deposit my money and I am told to use the machines. They always blame the head office" even after im told otherwise by head office. This happens frequently

Had a really good experience with RBC account opening in just few minutes. The staff was really nice especially Priya she was really helpful and helped me with everything I needed to know as a newcomer . Thanks for the wonderful experience.

This bank need more employees, it’s really slow. I came with my kids and it was super slow. There was only 2 people ahead of me and I had to wait for at least 15 minutes. It got to the point where I had to PICK UP MY CHILD FROM HER STROLLER… anyways they need to speed up the pace.