RBC Royal Bank - Meeting Place (Cash at ATM Only)

Worst customer service EVER!!!! I would give zero stars if I could.When I couldn't get my issue resolved I asked to speak to the manager and was told I would be given a call back in 24-48 hours. A manager was on duty but their call back times are scheduled. It's my money!!! I'm calling because I have a problem NOW not in 24-48 hours from now.Utterly ridiculous service!!! You should be ashamed of yourselves.

I would like to share a Teller & Branch comparision on June 5 &17 at Derry rd brach with Bronte Rd branch about a couple of weeks ago when i needed to convert USD to CAD. Bronte rd Brach offered me way less rate & teller didnt try helping me while at Derry rd Branch Teller Samana & branch offered me best rate to convert USD to CAD two different days. Banking looks easier when teller understands clients needs. Thanks you Samana.Teller can create a good or bad  impression for clients & banks.

Worst customer service, rude and lazy staff. Though it’s close to my home but I’m not visiting this branch anymore. Perhaps move to another bank.

2.6 star for a branch, how sad can it be. But then again, if you read the comments I'm not surprised. They won't even take a 3rd party deposit, citing 'fraud'. Think they were just lazy at 430pm

Such a painful experience! No staff usually one serving expect long wait times . Very slow customer service. Left without the US bills I asked for , told they can only release $20 this is a joke ! Need to change my bank !

Practical. Real. Community minded. Customer centric. Never knew how good RBC Derry Road Branch was, until I experienced TANIA & her exceptional banking, product and services provided to me. All banking needs met and exceeded!Thank you Tania and Margarita Calderon (The Manager) for exceeding my customer experience every single time.#Respect

Arrogant and rude customer service! Not one person, this is the style of this Branch. The worst royal bank branch in town for sure! Maybe the worst one in GTA also.I was there a couple of times, then I stayed away. Unfortunately, this is a very convenient location for me.

There are customer centeric branch and then there are branches that makes sure that customer suffer, this branch at Derry/Bronte is one of them. Branch manager - Paulina(Margarita) Calderon is the most customer unfriendly and does not give any attention to what customer want.I needed some cash from my account and branch manager-Margarita denied the request. Told me that there's a cash withdraw limit on the account. RBC Customer care on the phone told me that there's no such limit. Branch mgr wasn't able to show any documented evidence of such limit being an employee of a publicly traded company. She did not even ask me how much I need instead denied the withdraw right away just because i withdrew some money from a different branch.Branch manager could have lend an helping hand and could have helped me out but NO. I wouldn't say worst staff at this branch but worst branch manager as a leader for sure. If you need some help with cash urgently then stay away from this branch, for machine like service, its better served by ATM's than the people at this branch. Noticed others faced this same issue at this branch and posted their feedback.

There's an option to order currency that will take three business days. Which is nice, but if you have the cash just provide it.If you have the foreign currency on hand that's not reserved by anyone and there's a customer that wants it, give them what they need. Not a partial payment and then send them off to another branch hunting for more currency.Saving it for a potential" customer is not acceptable when you have the demand right in front of you. Will be doing my business at a different branch that gave me what I needed no questions asked."

This particular branch of RBC is HORRIBLE.They don’t really care about your satisfaction.It’s been almost a month and a half of waiting for these guys to straighten out my business account, they made so many mistakes on the setup that I couldn’t access my account for almost 2 weeks. Now 6 weeks later they still haven’t fixed the problem!NOW I HAVE TO TAKE MORE TIME OFF WORK TO GO INTO TD OR SOMETHING TO SEE IF THEY WANT MY BUISNESS.Ps. The guy that set it up was about to go on vacation, so I didn’t get his full attention towards the setup of my account. He actually seemd to not really know or care about what he was doin. DONT GO TO THIS BRANCH. the people at the Milton mall are the incredibles, go to that branch and save yourself a load of problems.