BMO Bank of Montreal

I had fantastic service and help from Hazel Tran. She used her time for a long time to arrange an appointment that was suitable for me. I want to say thank you again to her. She is very friendly and has a great service mindset.

17 people I counted in line at 3:30pm on Tuesday and ONLY TWO tellers working. There looked like a manger sitting in the back office all calm like everything is fine. Two others were in the back. Has been 40 minutes so far I've been standing in line so am writing this review. Don't count on BMO for efficient service if you need to deal with a teller which I unfortunately need to do. This is their main Burnaby branch during a peak time on a Tuesday and they can't have more tellers? I guess they don't care about all the other bank competition that people can switch to these days. I should take a picture of all the unhappy and stressed looking customers standing in those long line.

Love the location, but the line up at 3 pm on a Wednesday was insane. Only two tellers. The line didn't move after 8 minutes of waiting so I left. Hopefully they improve that.

The worst customer service. I will not bank at this branch anymore. Just absolutely horrible sevic.e waited 30 minutes while they have 4 teller and 3 people in line. The teller spending 20-30 minutes with clients and running back and forth to the manager office. If something can't be resolved at the counter move to an office and find another solution. Tellers needs to be properly trained and the manager needs to be present for the teller. Once you get to the teller. Zero acknowledgemen and noteven saying even hi. What happened to this branch.

What a far cry from the old Kingsway location. Inconvenient parking, went from 10 tellers to 5 tellers, employees looked stressed and miserable compared to the happy bunch on Kingsway. Whoever made this decision to move was a very very poor one!

Edit: It has been four business days and no response at all from BMO. The manager who was there when this happened is on a month-long vacation, so no call yet. And another teller told me now that I have to wait up to 10 days for them to see if my money can be retrieved. What a nightmare.I was so happy that a location opened up nearby my place, but today I went to their atm for the first time and it straight up took $2,000.00 of my money. The atm had trouble counting such a large(?) amount of money apparently. I’m very distressed. If the machine malfunctions again and gives someone else my money it will be gone forever.

Have called on multiple occasions for assistance with banking over 2 weeks. Never was my called picked up and their voice message box is full and no messages can be left. Extremely poor customer experience.

Management are so RUDE to customers! Calling customer a waste of time" why ??! Don't go

First, the employee didn’t wear the name tag, I don’t know who I am dealing with.Second, when I encountered the service problem and want to escalate it to manger, the manager hidden behind the office, ask the teller or PBA lied to me “ the manager is not in the branch “, so where is the manager on duty?Third, I want to know how this branch think and act the BMO “ We are here to help “ , by using lies to avoid responsibility? By asking customer came back next time? Or you can take more time to read Bill C-86.