RBC Royal Bank

less than 1 star in my situation. Applied for a refinance Mortgage and waited over 4 months with no update with constant follow ups. The mortgage representative was professional and very kind but he stated it's the bank, his supervisor and underwriter that kept stating constant back logs and not providing updates. 4 months !! Ended up going with another bank.

It takes a long time to speak to a human customer service agent by phone when your question cannot be answered by the bot.Update: A very nice customer service agent helped me after the long wait.

I would not recommend this bank to be used for investment properties. I have tried refinancing several times (six-plex at < 30% LTV, another property at 20% LTV) and they just can't seem to do it. It's not their mortgage specialists, it's their corporate operations. I plan to move most of my mortgages to Scotiabank when the mortgage terms come up for renewal as I have heard Scotiabank is more investor friendly.

SUBJECT : sumit praveenI am with RBC since 2014,Yesterday I received an etransfer into my account and today I went for cash withdrawal, the teller told me I can't withdraw cash, I have to wait 3 days, giving me the reason that the sender can cancel the ET, I told teller that the sender is known to me, but he refused and asked me to talk to manager,Then I spoke with (ABM) sumit praveen"

I actually wanted to give 1/2. Went to this location on march 12th 2020. I work for a franchise and the owner gives us cheques for petty cash to cash. We've always gone to the Argentia and Winston Churchill but they are under renovations so it was suggested to come her . Well big mistake!!! Your staff are rude and act like they're better then everyone!! I brought the cheque and they gave me such a hard time. I even had messaged my owner and so on and stil . They just wouldn't listen or even try to help or be reasonable. I'm going to suggest my owner close their accounts with this bank and go to another banking institution. Never had to deal with banking employees like at this location.So no one has contacted or even replied to this. How unprofessional and rude!!!

Nice building of RBC in Meadowvale at financial drive. 2 towers with multiple floors for insurance business and IT wing. Office location is prime and accessible from Derry road. It has RBC bank branch as well inside and timhorton.

Alot of idle employees unable to help customers and referring them elsewhere for basic services.

If I could I wouldn’t even give a star. I just got off the phone with a RBC customer service representative and the company doesn’t believe in effectively training the staff. The manager would rather get the employee penalized and suspended instead of effectively making sure the staff is properly trained in all areas. It is unfair that the manager puts the fault on the staff instead of themselves. Managers need to take more responsibility when it comes to training and effectively assuring that their staff is properly trained for any situation or scenario. I hope you change your training format because it is unfair for the staff to be penalized for something YOU are not teaching them. Fix your ways RBC.

Adrianna is an all star. Answered the phone on the second ring- when does that ever happen, and was able to answer all of my questions - solved all of my problems with a great attitude. Just a generally nice person- such a great banking experience- unheard of.

Excellent customer service from cashier. Sorry forget her name. She found information what I asked for and helping me with smile. Thank you!