Charm Diamond Centres

Purchased a lifetime warranty for repairs and it has not been honored. Now my wife has a ring with a missing stone and they refuse to repair/replace. Avoid this place as there are many other jewelry options around.

Clean and well kept store!Went in looking for a necklace and was immediately greeted by Omna. She was not only friendly and approachable but as well she showed me a variety of different necklaces lengths and styles. I appreciated visiting the store and being helped with such ease and efficiency!

Rebecca is wonderful . I came in today with 3 rings I needed sizing and Rebecca was very helpful . I wasn’t aware of all the perks you get when you get warranty on your jewelry here . She happily informed me that there was no charge for resizing my rings because of the warranty package I have . She then spent extra time organizing all my warranty papers for my 3 rings .100% recommend this store and Rebecca !Kate P

Had a great experience dealing with the Manager Bradley Chau. I had to return a gift for my wife as it wasn't right and he returned it with no issues. He showed patience, walked me through other options and waited until my wife could come in to select a different bracelet which we did last night. The experience was professional, quality and warranty are excellent. We will shop here again.

After having a bad time at some other jewellery stores/companies, I decided to come to this store, and did not regret it! I had a few rings in mind that I had seen on their website and wanted to check them out. Mr.Bradley was there to help me. I ended up purchasing a ring, and I was completely satisfied with my choice, as well as with the price and quality of the ring. Mr.Bradley is everything you need; pleasant, helpful, informative and letting you have the time to decide. Some others push and rush you, just so they make a sale. But, Mr.Bradley listens well what do you want, and with all respect. Very pleasant experience! Thank you, and I will be back for sure!

Have been fortunate enough to be a client for the past few years. Beautiful jewelry and wonderful staff-- especially Jenny. Fantastic warranty and excellent customer service. Strongly recommend her for everything from wedding rings to children's jewelry!!

Ended up buying a solitaire engagement ring around 3 years ago. Maybe for all the paperwork was there for it. I brought it back to get some sort of store credit. They said I could. I could get a store credit for returning the object which is the ring and then I could get something traded in for something equal value. But now going there today. They have told me that I can only trade it in and get something double the value and pay the difference in order to bring the ring in which is ridiculous. It's not going to happen. I will be looking into contacting the manager because of that and reviewing the paperwork and the person who sold me the ring 3 years ago still works there so there's no excuse. Very unfortunate about thisI really changing your policy after a couple years should be honoring the old policy of when the item was bought and policy was promised . Also keep in mind this is also a ring that had a lifetime warranty with it for repairs and guaranteed exchange rate

Excellent customer service . A necklace was purchased for a retirement gift. It broke the same day. It was purchased at the Hamilton location. We took it to the pen centre location and the manager replaced it on the spot. Outstanding service. I will shop there and recommend this location . If you are looking for a gift or fir yourself check out the Pen Center location in st catharines.