Banque Scotia

Terrible customer service the tellers are so unproffesional

I went there to apply for a credit card. It was not my home branch but since it was near my house, i called the customer service to confirm if I could apply for a credit card somewhere else and not my home branch. The lady said that i could go in any branch and doesn’t have to be the home branch. I went there, the agent was polite. He said that he is going to confirm with his Financial advisor. There was an old guy sitting on the front desk. He said that i had to go to my home branch and that he cannot do anything here. Our countless saying didn’t work. He was so rude and impolite. Total wastage of time there. Never going again!

Froze my acccounts for no reason on a Friday night, have been waiting for hours to speak to someone.

The customer service at the counter at the Park Ave Mile-end neighborhood in Montreal was seriously among the worst I've experienced in-person ever! I went in to replace my debit card after the frustrating experience of losing my wallet over the weekend. I thought the process for doing so would be pretty straightforward so long as I had proper identification, which I had. Despite giving piece after piece (2 pieces of ID are required. I gave 3!), I continued to be interrogated and treated like a criminal by an extremely rude clerk. When she was advised to run everything by the branch manager, she left her area in a complete rage slamming the gate behind her with the force of 5 spoiled brats! I spoke to the manager after who seemed much more logically reasonable and able to deal with the public. I was told that the teller had previously dealt with a possible fraud situation, which I understand but hardly seemed like an excuse for rude and impatient behavior since it wasn't with me. It also makes me believe there was an assumption to racially profile someone unfairly (never cool!). And while I understand the importance of security, this wasn't at all the case for me luckily when I went across the street to the BMO to do the same (I have 2 accounts). The gentlemen at the counter there was professional, calm and understanding and had me in and out in a matter of minutes.After banking primarily with Scotiabank for almost 3 years, this experience literally has me wanting to go elsewhere immediately. If I could give less than 1 star I would which doesn't seem to bother the tellers there since I was told all banks have bad reviews". So I guess it makes this ok??"

Avoid this place, the least professional bank I ve encountered, extremely toxic work environment, do not respect appointments, do not respect clients, I came in to open a new account, the level of client service wow was so low. They didn't honor the appointment, was tossed around.Also other clients complaining and being aggressive with tellers, agressive tellers on edge. Just the feel of the place is more like a stable than a bank.

After having been treated really bad at this branch, I gave them 1/10 on their follow-up phone survey and got a call from the branch manager basically defending her employee by saying she was just doing her job". Why even bother calling me for telling me I'm wrong?I've never had any problems with Scotiabank up until this point at any branch nor online

I came today to do a simple cash deposit to pay my credit card balance of 3000$ that i took from some profit i did in crypto and stocks a few month ago. I was treated as if i was some kind of criminal!! The woman who served me straight away was rude to me before even seeing the money. The manager started making calls to who know who and stalking my account and wanted to flag me. She started asking questions like where did you get this money , where do you work, what do you do, in a very unprofessional manner! I felt discusted from the service that was provided. Never did i have this kind of problem for a simple deposit of a few thousand dollars. I am very unpleased and angry of the way i was treated today by scotiabank. There was no respect towards the client and this is the last time i will do any business with this branch, they treated me as if i was a fraud or gangster when im an honest hard working intellectual. ALL THIS FOR 3K LOL

This is quite a small branch but the tellers are very quick so I never wait too long to be served. Staff is nice and helpful.I only stop by when I need to renew my student account or when I have cheques.Very clean location, enough seating if you need to wait a while.

This is the worst branch I have ever had the misfortune of visiting. There were about 5 people ahead of me in line and I ended up waiting 45 minutes. While the two tellers were working together to deal with one difficult case, the manager is sitting in his office watching all this on the phone and not doing a thing. This was the worst experience I have ever had at a bank branch and has pushed me to switch banks. Good riddance Scotiabank.