Thrifty Car Rental - Halifax - Westin Hotel, Ns, Ca TLE

The Halifax Thrifty at the Westin Hotel where we picked up our rental had very poor service--we would never rent from them again. The people were rude, the car was not at all clean on the inside (gunk on the seat, children's hand smears on the windows, etc.). When we asked them to clean it, it was as though we were being unreanable. They did send it back to be cleaned but much of it was the same and reported as being stained" so it wouldn't come out. When we got to our place we took a wet cloth to it and it came off no problem. Should we have to clean our own rental car??? They also have a policy that they charge for a second driver (even though we are married)

Terrible service, rude staff, over charged by $300 took hours of circular phone calls to try and get money back.Rented a car from Hertz/Thrifty/Dollar through the Steele Chevrolet (see THAT review too) dealership for repairs on my truck.Got the $40/day price from dealership plus $200 refundable damage deposit. Was charged $522 the next morning and have spent 2 hours working through rude associates, unhelpful automated answering services and the United States to get nothing back so far.

In February, everything went well and easy. We rented a car the Family Day" holiday Monday. They were open at 8am in the lobby of the Westin Hotel. We dropped it off after we were done at Halifax airport. No issues and everything was done in a timely manner.In August

Booked a car here through Expedia. The woman on the desk was very rude. I as dressed poorly, coming from a construction site and she must of thought I was not in her class. Note there, I don't need to work customer service desks, she does. Needed a car while mine was down. There was a credit card issue, Expedia had already took the charge out. She became even ruder at that point so I called an uber and left. 3 weeks later still in the car I rented form Enterprise. The few extra bucks a week is worth not dealing with such a person. 1 star because it is the lowest I can give. Do yourself a favour and just say no.

The experience started out badly with the Asian representative. I couldn't really understand him and his service skills needed work.The middle eastern man took over and was exceptional. I took his advice and rented a Nissan SUV which was excellent advice. He turned the whole experience around and because of him the review is 5 stars. Thanks for working with me to have an excellent car rental experience.

While the branch itself might be great, I made a reservation online for this location and cancelled it well before the cut-off date. My credit card was not fully refunded, and so far, I've spent an hour trying to get back the difference. This is easily the most miserable experience I have had renting a car. DO NOT RENT FROM THRIFTY!!!

I want to start off by saying don't believe everything you read. I rented a car first time from Thrifty and had my vehicle for 3 weeks. I dealt with Barbara and from the start she did everything possible to make sure my experience was amazing. I was given a beautiful clean car I have no issues and a contact number in case I did. I return the vehicle after three weeks and had the same exceptional service. Their price is amazing but the service is out of this world. I live in Halifax that needed a car for 3 weeks while my car was being repaired. I will rent from no other place going forward then Thrifty Car Rental located at the Westin Hotel downtown. Feel free to contact me and I will definitely give them very high marks for exceptional service, great low price and in my books, the best. I give them a 10 out of 10

Arrived mid June and had a car rented for a few days while in Halifax. We had a pleasant interraction with the agent on site. She was friendly, asked about our stay. She explained the contract, took pictures of the car (we never received those) but she went to retrieve the car and brought it to the front door of the hotel. We dropped off at the airport. Great experience!

Pre-paid rental for noon. It's 1:50pm and I'm still waiting for a car to be available. I will not use their services again and I urge others to find a different rental agency. This service is well below industry standardsEdit: It's 3:11pm, have not received a rental yet. No one from Thrifty will answer the phoneUpdate: Car arrived at 4:40pm. Almost 5 hours after confirmation time. Let my experience be a warning to you about this location.

Agent shows up 35 min late for a 10:00 reservation. Takes 30 min to get computer to work and serve customer who have been waiting 50 mins ahead of me. 11:00 and I still have no car. Avoid.