TD Canada Trust Branch and ATM

FIX YOUR DAMN DRIVE THRU BANK MACHINE!!!!! It has been either out of 20's" or just won't let you take your chosen cash amount out "nothing less than $100" forever! It is -30°c! And you are a bank that is literally FULL of money to fix it! Get it together!"

I love dealing with this bank. Friendly kind knowledgeable staff. Smiles and happy people to deal with. Have been with this branch for years and it is top notch service. I love being a part of the TD family. Thanks to everyone at this branch.

I always use the bank on Arthur because most of the tellers are so friendly and helpful. I was there today and my tellers name was Adam. He was not very friendly and a little put out because I was depositing coin. Almost all was wrapped but I had some that wasn't full rolls, and he had to count them. I could tell he wasn't happy and then he looked at me and said You know we don't accept unrolled coin." I said "Really

Very rude customer service manager told the teller to remove my NSF fee as long as I hadn’t had one in the last 6 months. Then, she came over to her station and said “no we can’t remove it, you had one removed in 2017.” I explained that it wasn’t my fault the payment was returned as the student loan centre had sent an email saying payments would be deferred until March 21 and then took the payment in November. Said it was my responsibility to check my account. Why would I check for a payment I had no idea was coming? That makes no sense. I truly feel unvalued as a customer and will not be returning.

This was the 3rd TD machine I tried to access. Had to go inside

I recently went to this branch to request a large cash withdrawl. My original teller was very unpleasant in explaining a request had to be made prior and I would have to return another day to pickup the money. Further asking me why I wanted to take out cash and what it was for etc, which is none of their business. That visit would be a 1 star. However when I returned the following week, I was greated by a very friendly teller Kerry-Lyn. She was extremely pleasant and helpful and I was able to withdrawl cash no intrusive questions asked. More employees at this branch need to be like Kerry-Lyn, 5 stars for her.

Terrible service. Awful experience. Would not recommend

Bad experience with the manager. Was told the bank was not there to manage my money yet this is they're exact job. Ann Safar will be getting a person bad review from me. I will be switching banks shortly.

i am so disappointed in the service i had from this branch. I went in June to refinance my mortgage almost a week later still no word from Laura, had to call the bank and talk to the someone else. Then Laura finally emailed me saying how busy the bank was and the Toronto bank was for approval. then again no more communication for a week until i called again. Then they are telling me all the rules that have changed when you own rentals to get a mortgage, remember I already have a mortgage there i just wanted to add to it for some renovations i did. End result is now it's August 11th no word from Laura Wood, i am no going to CIBC in my home town and signing a mortgage and closing my mortgage at TD Thunder Bay. I was told some stories about her that she did not work for the customer and now i saw it first hand. How do you run a business working like this. Very, very poor service any one that is going to deal with that branch ask for someone else that will be more helpful !!!!!!!!!!!!!

Was helped by a very nice lady today on very short notice when memorial TD couldn’t help us. Her name started with a G. Very professional and super kind!!! Thank you!!