TD Canada Trust Branch and ATM

Thomas Leong, quick & efficient. Great work Thomas keep it up.

I wish I could leave a negative review but will settle for a 1 star rating. I went here on 2 occasions to pick up a replacement card that was sent to this branch in error. The first time I visited to collect the card the representative could not find it. I was told I would receive a call the next day to let me know what time to come by, as the card was already overdue and would be delivered by UPS the next morning.The next day there was no call, in the afternoon after I had called them numerous times with no answer I reached out to the Contact Centre which assured me the card was there, so I went directly to the branch. Again they were not able to locate the card so I again reached out to the Contact Centre, I was left standing at the Customer Service desk for over half hour by John while on hold for the TD contact centre. I have been a TD client with a home branch in Mississauga for many years. This is my first experience with this location and this gentleman made me feel very awkward and like a fool when left standing with no assistance for that length of time. He did not propose solutions but rather left me to figure things out on my own with the phone representative. He did not suggest that I have a seat, or come into his office.At my business I have worked to ensure that the customer experience is always a positive one for over 20 years - for every person that walks in the door, no matter the issue. I believe in treating people the way you wish to be treated.I will do my very best to avoid interactions with this location in future.

Had a tough time getting my pay cheque deposited into my savings accounts today. The manager was quite aggressive with me in front of other customers and his two team members. Customer service is not his skill set. Quite frankly, TD doesn't offer any perks and this man made my decision to move to another bank much easier. Left me feeling quite anxious and upset. Tough man, Powerful man, Jeez. Call it a day, man. Be nice, explain the situation to your customer in a calm and unaggressive manner and try to remember, Sugar is better than vinegar. No need to maline, or intimidate. I am willing to listen to the concerns you have about my money, but, not while you are up in my face. I am reviewing the manager of the TD Bank on Galsworthy. The team member that served me was only following his lead, I hope. As one of your last reviewers mentioned, treat people the way you wish to be treated.

I had a very uncomfortable experience working with a financial advisor, Thomas Leong, at TD branch #1996, 5672 Highway 7. I did a walk-in appointment to open a new investing account and to discuss some problems with being over charged since my account should have a student status. It may have been my young age and inexperience, Thomas was patronizing to me during the whole interaction and threw a joke at me regarding a financial mistake that I made. I left the bank with my head down, feeling defeated by someone who I expected not to judge me, but to help me. I feel anxious about going back to the bank and afraid of being laughed at. And I really should not be feeling this way after speaking with any TD advisor about my money. Thomas' condescending tone and sense of humour was very unprofessional for our interaction. I hope to work with better advisors in the future.

Avoid this branch. Staff not helpful.If you live in this area, there are many TD branches to choose from. Don't choose this one!

Had a great experience opening a new bank account at this location. Sean Chang is a rockstar!!

Great Branch always helpful

Clean location, nice staff.Came here at night for atm as well. Very clean.

can never get a person on the phonetd knows nothing about customer service

Avoid this branch. Met with a financial advisor for help applying for a loan, and he behaved like a slimy salesman the entire time. Was dishonest the entire time and kept trying to push me toward a different loan with a higher interest rate. When I went to another branch for help instead, they told me many of the things the advisor from this branch told me were misleading or untrue altogether, and they helped me apply for the original loan easily and immediately.If you live in this area, there are many TD branches to choose from. Don't choose this one!