Primacy - Carlton & Church Medical & Walk-In Clinic

Dr. Kashif Parvez is an excellent phyisican. He was attentive, knowledgable, and kind. I would strongly recommend his services. Thank you doctor.

Waited in line for opening, receptionist started taking patients, about 12 people seated waiting to see a doctor. I was halfway through being signed in when the receptionist took a phone call. No doctor coming in. Come on guys, I get that there’s a doctor shortage but ZERO notice? You can do better. You’re wasting people’s time. The poor lady I was next to in line said this was the third time in a past few months it’s happened to her. Absolutely. Appalling.

I walked in around 6 pm on Thurs. June 16, 2022 and had a terrible experience.I walk in and a man was already waiting in front of an empty receptionist desk, and I could hear the phone ringing nonstop. I sit down and wait over 5 min, and the man (who was there 3 minutes before me so he was already there for close to 10 minutes) starts looking around for a person. The receptionist walk out after we call out “helloooo” a few times and she just tells us that the doctor is not in past 2 pm even though their hours say that they are open until 7 pm. She then goes on to say that the doctor is not in on the weekends either.I understand that Covid brought a lot of strain on the healthcare system and there must be a lot of underfunding and shortages going on, but I was curious as to why there is such disparity between the hours that the doctors are available and the hours listed on the website. I feel as though they wasted my time completely.This experience was even made worse by how rude the receptionist was. It makes me think that she is not treated well or something because she was so rude for no reason.I was reading the other reviews and honestly think we should NOT be supporting this place.

For the third time this month, the 'no longer taking patients' sign is on the door way before this walk-in clinic closes. Very frustrating. Are we expected to clog the ER system? Show up 6 hours early if you want a small chance at speaking to a medical professional for basic care.See photo attached (and clock in the background) -- the location closes at 7pm, and the sign was displayed before 4pm.

Not sure what I was expecting when my skin clinic referred me here. When I walked in I saw two receptionists who didn't even acknowledge me or offer to help me, and another lady who was eating her lunch also saw me, and didn't offer to help me. I had to walk up to a lady behind the desk, and ask her to help me. ABSOLUTELY PATHETIC!!! I went to the clinic as a walk in at1:45 PM and the lady I spoke to told me I wouldn't be able to see the doctor till 3 PM which is ridiculous because there were only two patients in the waiting room. I left the clinic and never came back. I was appalled at the lack of treatment I received. I'm not sure who the supervisor is at the clinic, but if I could I would report them. Clearly they have zero customer service. If your in need of a medical office this place aint it. Go elsewhere. You'll thank me later!

I had two great experiences at this clinic. On both visits the wait was not bad at all (I arrived in the morning on both occasions), the receptionists/staff were very kind, helpful, and professional. The clinic is very clean and orderly. The two doctors I interacted with were both wonderful and helpful. I really appreciated the availability of this walk in clinic. Thank you!

UPDATED MARCH 2023: Since Covid they rarely have Drs on staff, they don't answer phones and take forever to respond - even though all restrictions have been lifted for over a year! Their hours are listed for show as they often don't have any Drs on staff, their telephone appointment request system" (remember

Quite negative experience. Sitting at the waiting room for 2 hours until I could get a doctor. I was told by the receptionist that I could come in before 6:30pm. However, when I arrived at around 5:30pm, the receptionist started to tell people who came in after me that the doctor was fully booked.There’s apparently some communication needed to make customers fully understand the doctor’s availability so that customers could adjust their plans accordingly. And obviously this should be done, and be done well by the reception department.The receptionists at the front desk seemed to have a bunch of free time. What I’d like to mention at the management level is that putting much resources in the reception department doesn’t solve the problem from the bottom as compared to hiring one more doctor.I could tell that the doctor was working nonstop all the way, and checking with 3 patients in a row without drinking a single drop of water.The management might need to adjust their workload arrangements before this doctor quits his job.

I am so happy and honoured to say that I attended this place of business on Tuesday December 13, 2022 around 9am. After seeing doctor Victor who was so courteous and informative I left not realizing that I had dropped my wallet which contained all my bank cards, identification, my last $40.00 until payday and my permanent resident card, but the lovely and honest nurse that was at the reception had the courage and wherewithal, to look in it for an id and then found me in their database and called me (There is no breech in my eyes, I see this as helpful and concerned) she then offered to wait for a while, as she was about to report off duty, so that I could collect it, unfortunately I couldn’t make it in time as I had to go to work and had just gotten a flat tire. But here’s the stunning part, I got there a little after 9am on Wednesday December 14 and my wallet with all the contents was there secured and before just handing off to me she verified it was me and then handed it over. This is service beyond the call of duty. I would like to commend this person and encourage anyone who reads this to bless her with a reward. Thank you so much, I can only imagine how difficult life would’ve been had you not found me and contacted me. I am great full beyond words.

Fantastic Walk-In-Clinic. Doctor I saw 2 times is a very kind person who helped me so much and want to say Thank You. The front desk staff are wonderful and are very pleasant towards people. When I am in Toronto this is the place that I come to.