Embers

We love our fireplace. It looks like its always been here. We have been very happy with this company. All very professional.

We bought exactly what we were looking for. A great bunch of people to help & install the woodstove of our dreams!

Avoid this unfriendly and overcharging place.We had our valor serviced at the cottage and first, the technician did not fix the burn out issue and second, they charged us TWO hours of labor for no work. When we tried to speak with the woman on the phone about the overcharging she was very rude and said to pay or else small claims would be filed. Avoid this terrible place.

I bought a pacific energy summit this week. After a lot of research, and a lot of shopping around hands down some of the best customer service I’ve experienced in a long time. Prompt email, phone calls, knowledgeable and friendly. Carol Ann knew her stuff! And to have the staff meet my husband to load the stove was awesome. The cherry on top was the next day Ed called to give me some pointers and to make sure my install was going smooth.. even called me after they were closed before the holidays. Just incredible. Will be using them again for an upcoming project!

Ed was super friendly and professional! Came in quickly, did the job and went on his way. Sadly our unit was beyond saving but he was honest and helpful, he educated me on a few things (when it comes to propane units)! I would definitely recommend Embers for your gas fitter needs.

The technicians are friendly, knowledgeable and conscientious. The customer service agents in the store are definitely knowledgeable. We described our issue with our current wood stove and the customer service agent zeroed right into the likely cause and gave invaluable advice. Turns out after returning home, she was absolutely right.

As other customers have written, doing business with Embers was a pleasure from the day I stepped into the showroom and when the heat comes on.The local gas supplier was also relieved to hear that Embers did the full installation and that also made the process easy.

This place is under the ownership. Ed was amazing but sold to a younger owner. He showed up to my place for an estimate, wasted my time and never gave me a quote. Despite several calls to the store, i never heard from them again. If you don't have time to do the work, then just say so and don't waste everyone's time.

Super impressed with the knowledge, guidance, service, and support we received from Embers. Shout out to Dylan and Caleb for their courteous, professional, and detail-oriented installation of our wood stove. We would highly recommend Embers to anyone getting a wood stove.

Wonderful company!! After doing research, we decided to use Embers even though several woodstove companies were around the corner from us. Over the phone and e-mails proved Embers to be the best go to company, not only for price, but customer service before any purchase. We purchased the largest woodstove by Pacific Energy. Due to the pandemic and supply delays it took several months for stove to arrive but in the meantime we sold our older woodstove which is our main source of heat in the house. Embers were quick to install a loaner woodstove. They were super friendly and accommodating. When our stove finally arrived at Embers they were prompt to install. Later we noticed a small cosmetic issue with the nickel on the door. We called Embers and without hesitation they contacted the supplier who quickly sent a replacement. The technician sent to do the replacement was on time, friendly and freely gave us all kinds of tips in maintaining and inspecting our wood stove. We are extremely happy with this company and the employees like Ben and Ed. Thank you so much Embers. We highly recommend this company for anyone wishing to install new, or replace an old wood stove.Anita and Garry