Jay's Quality Furniture

Beautiful Custom Furniture

Horrible customer service. The afternoon manager “doesn’t know anything about orders placed” and quite literally will hang up the phone on you when he’s not intersted in the conversation anymore. Was politely asking “do you know when somebody will be able to call me…” before I could finish he said “I told you I left a note” and slammed the phone. You can get the auditory furniture 50 other places with out this kind of awfulService. I’ll never return

worse service. continually had to bring back the table we ordered. First the leaves had gap in between then the finish was different from the base and table top. Had to keep bringing it back about 7 times and this has been going on for about a year..Got fed up and refinished it ourselves..Never again...

This company has amazing quality furniture, but as mentioned by other people here in the comments, they need a professional managing the sales and customer service.PROS- Measurements are perfect, attention to detail and 100% custom design (I would recommend having some sort of reference to give the customer details of options to chose from, rather than simply saying We can do anything" - as a customer I like getting ideas and seeing options)- Custom and flexible in matching stain/colour- Solid and great quality!!- Delivery was great! Assembly included and very respectful employees.CONS- Very unorganized sales department- Our order took 3 months longer than anticipated- I made an appointment to go in and see it (all the way from Milton)

It's unfortunate that my review is one star. The furniture they produce is great - amazing quality pieces! However, the customer service is absolutely atrocious. What they need is someone qualified to handle customer service, returning client calls, and more importantly calendar and appointment scheduling. I have now been waiting over a year for Jay to come and fix my bed as well as a dresser where 2 drawers do not close. I have made over 15 appointments with Jay to come and fix everything, and every time he does not show up, nor does he call to let me know that he cannot make it. So in turn, he has wasted many of my days waiting at home for him to come. It is disrespectful and unprofessional. Word of advice: Do not pay in full for your order until you are completely satisfied with the pieces they deliver. At least you'll have some leverage.

I love jays quality furniture. I have purchased two custom beds , a bench, dining room chairs, and a hutch all with amazing craftsmanship and quality. I have received nothing but friendly and efficient service. I love them. Highly recommend!

Awesome quality furniture very strong very reliable very professional.i bought bedroom set from them they give me very nice deal which i really like.i suggest everyone just give them a chance to make your house beautiful with their furniture .

they are very good at what they do I can say they are perfect give them a try

Amazing quality and helpful sales representatives!