RnR Wellness Spa Palliser

Used to be one of my favourite spas for massage services. I even had purchased the Wellness membership for 3 months. When I went in near the end of March/2023 of this year they told me however that my membership had expired. I asked them why as I had paid for March?They claimed that actually they had charged me for March on February 28th. And that they charge every 30 days not at the beginning of the month. So in actuality my March benefits ended March 28th?? They offered no other explanation, the male manager was extremely short and rude. I left without dispute but that is one of the most ridiculous policies I've ever heard. Over $200 wasted in the month of March for this silly adminstration rule. Will not be returning ever or spending money at a location that doesn't accomodate their long standing customers.There are much better, more affordable spas that won't be pretentious and will be more understanding of these types of things. I received no heads up about this and assumed a monthly Wellness membership meant you had it for the entirety of the given month. I feel dismayed to leave a bad review, however I feel others should be notified of this as there's no indication of it anywhere.

Me and my husband come to RnR Wellness almost monthly. Always a luxury experience! Valet parking is a great perk. The staff are very friendly, professional and they promote a relaxing and quiet environment. The amenities are wonderful. Espresso machine to make lattes, cappuccinos etc. etc. The snack bar is always stocked and usually something different each time we visit. Access to the pool, hot tub and saunas is always so nice and although shared with the hotel guests, it’s usually quiet and not busy at all. All the therapists are wonderful and they now offer direct billing! Highly recommend for anyone looking for a luxury, relaxing experience!

Tabitha's hands were magical! She was super professional, and her experience shone through in the quality of the massage. The rest of the staff were friendly and the whole experience was definitely a splurge but a nice self care treat.

Mixed feelings about our visit to the spa. My wife brought me here as a gift for father’s day. We had a couples massage which was outstanding.The massage itself and service around it was really good. We were welcomed gently and the staff made us feel comfortable.The bad part is that combinations for both our lockers were both changed while we were enjoying our massage. Considering that we both changed the locks to codes of our own and that a key is needed to change the code back again we can only think that someone from the staff did it. We saw at least two other people that had the same problem.When we questioned the staff about this their response (or lack of it) was perhaps even more alarming. They basically brushed it off as just a simple confusion. Dan and Melissa at the front desk of the spa told us that somebody had they would have to investigate since hotel staff and guests also have access to those lockers but offered no other follow up.Another lady who seemed to be a manager approached the desk a bit later and asked them i she could help with anything, both Dan and Melissa said no. I approached the other lady who was really surprised by the situation but offered not additional follow-up whatsoever.Maybe it’s just me but trusting that our stuff was safe during our massage is more than expected, especially at a Fairmont. The lack of response, follow-up, etc was even more surprising.Long way of saying that massage was great but hard to come out with a good feeling when this happens.***Update*** Someone did try to use one of our cards but we were able to place a lock before they did. Just terrible.

Overall my experience here was quite disappointing.I had some issues parking and with traffic and ended up being a hair late for my appointment; I understand this is my bad! However I did not need to be faced with snarky comments immediately upon arrival from two different receptionists and my masseuse. The spa was not busy, I booked a last-minute appointment time and had tons of open time slots.Regardless of the fact I was late (I understand this cuts into my time as I need to check-in, change, etc.) the treatment was still fully wrapped a few minutes early from the original appointment time? My appt. was 3:15pm, I had an hour-long massage and when I got up and checked my phone it was 4:12pm. How does that make sense?Massage itself was very lackluster, masseuse repeated the same 2 or 3 manipulations all over and that was it. Every move felt rushed and incomplete. The apricot body scrub and aromatherapy was a nice touch.I was very lucky to have gotten the pool and hot tub to myself after my treatment, loved this. However, I was super disappointed when they told me the steam room and fitness centre were shut down.. this was a big draw for me and should have been communicated in advance of the booking.The locker room was small and squishy, even with just a few other people. Showers were super run down. My lock actually ended up not opening, so I had to walk back to the reception desk in my robe and slippers after a shower... not ideal.AND, to top it all off.. I was told self-parking would be validated. I asked the receptionist specifically post-treatment if I could go to a quick dinner after and if it would remain validated... the total at the exit was $28, and the parking ticket only covered $6.50 of it! Wow.For the price it is, and the fact that this is a Fairmont spa, I was very disappointed and it just missed the mark in more ways than one. Would not recommend.

Quiet and relaxing. Service was superb and front desk was friendly. The pool was kept clean and quiet. We had to tell them wrong cup size for the latte machine. Kids enjoyed the cookies and snacks. Love the eucalyptus steam room.

While the massage experience was okay, there were several little disappointments that detracted from the overall experience. The pool and hot tub were crowded, and many people were speaking loudly, which was not conducive to relaxation. Similarly, the lounge area was noisy and distracting. Furthermore, the quality of the snacks provided was subpar, and they were not replenished regularly. Overall, the experience was not as relaxing as I had hoped it would be.

7 star service!Chona is the absolute best. She is my go to for my pedicure. If you you a gentleman she makes your feel super comfortable. My feet are always looking the best! I already have plans to make it a monthly visit in Calgary from BC.

What an absolute waste of money for a “Spa” experience; very disappointed.My esthetician – Chona was fantastic and did an amazing job but the rest of it – leave it and go to ANYWHERE else to get a spa experience.Change rooms are small, run down and lack many of the amenities they state they have online.Parking was an absolute disaster – they do not inform you that you need to register in advance to use the valet service AND all of the parking that was to be included in the stay was closed off due to the Calgary Marathon (happens every year and they should be prepared and notify you); which caused huge traffic delays and parking issues. This could have been easily alleviated by putting a notification on their website OR from the team member who I was talking to on the phone regarding the appointment. Front staff upon entering stated they didn’t receive a phone call regarding support for the parking situation, even though I left a voice mail asking for assistance…The pool looks like there was a chemical spill and the pool noodles they provided were ripped up and missing pieces.The sauna is closed and there is no mention of this on their website.For a premier facility in Calgary, it was disappointing to say the least.