National Car Rental

We reserved a car from online. It happened that there was no actual vehicles at all at this DT location, when we arrived.Ashoka Garsada: Branch Manager solved the problem by called around from the other locations and got us something lovely to drive.That was awesome!

Service was quick and they gave me a phone call before their driver left to pick me up so I knew when he would arrive. Car seems nice so far. They tried hard to sell me $63 for glass insurance coverage for 3 days though.... That's enough to replace the glass every month! That's a total scam.

There was a bit of a line when I arrived on a busy holiday weekend, but the team was focused and it moved quickly (the office is shared by Alamo and Enterprise as well). Overall was a positive experience and the location is an easy walk from downtown hotels.

They helped save my vacation. We have a flight change of over 4 hours and wouldn't make it into Calgary before they close. When Will called to confirm the reservation I explained the issue and he recommended that I called their Enterprise branch to see if they had any cars and if not they could move my car there. When I called the other location they were more then happy to help and would do everything for me to make sure my rental was there for us when we got in at our later time. Will at the downtown Calgary location and the gentlemen at the downtown Enterprise location went above and beyond to make sure we were not without our rental as a result of the airline changing our flight. I called the 1800 number and they had no options for us so we though our vacation was going to be drastically changed. I am so glad that they call to confirm cause of they didn't we would of cancelled. Truly amazing service

I usually rent my car every weekend from this location. The entire staff at the 17th Ave National location have been a pleasure to deal with, from quick and friendly service to being super accommodating to changes in my reservation.Especially Taran, Karisa and nick in particular were outstanding and provided amazing customer service. They went above and beyond in getting my reservation modified so that I could keep the car an extra day, made it seamless as well. Thanks to the staff for such a great customer service.

Great customer service!! Instead of pushing overpriced extras that I don’t need, the team at this branch prioritized my safety and travel needs. My original booking was for a mid size sedan, but with the recent snowfall and close to freezing temperatures, I was offered a free upgrade to an SUV with AWD (to make it easier to travel on the slippery roads). Above and beyond customer care!!

I don't usually rent cars outside of Airport locations but my car had to be in the shop for a week and I needed something local. I chose not to go with the airport location (even though it was closer to my house) because the cars were cheaper due to there being less fees (airport convenience etc...). The team at the Calgary Downtown location was great and the car was exactly what we needed, in good condition and clean inside and out. I would definitely recommend.

Went on vacation recently and used my credits on my Emerald Account. Everything went smoothly during pickup. Didn't have the specific car that I was hoping they would have, but they did offer a couple of alternatives that I could take.Did run into an issue with the maintenance light coming up and called them to find out that servicing was done but the tech forgot to reset the warning in the car. Other than that everything went smoothly. I ended up taking the Kia Forte Ex and it was a fairly nice car. Kind of wished it was a little more fuel efficient, but on the plus side, the tires on it were surprisingly quite good. Managed to handle the curvy BC coast roads with no issue at all.

It was a pleasant experience. I booked my rental and insurance through expedia. The oick up was fast and smooth. The car was washed and clean inside. The only issue I had was when I was asked to come back due to a recall on the car, that took a good 40 mins of my time driving back and forth. The car they swapped was really nice though. Professional and friendly service.

Really positive experience. Quick pickup, clean and well performing. There was a tiny door ding that was also a non issue when we returned the car. The manager, Zack, apologized for the delay when we returned the car and gave us a 20 percent discount for a <20 minute wait. Highly recommended.