Regional Recycling Nanaimo - Old Victoria Rd - Bottle Depot

Brought in several bags of bottles and sorted them in bags. After counting and sorting the staff basically told me I was trying to rip them off because it wasn't humanly possible to fit that many in one of their bags. We put all cans and bottles on flats and proved rhem wrong because the amount we said was 100% correct. Also the staff was very rude and disgruntled told us we were in the way several times while body else was there. Once we put all bottles on flats the old guy counted every single can on flat which everyone and there dog knows had 24.will be making the trip to Duncan bottle depot from now on. So very unprofessional especially when there's a sign that states treat everyone with respect and staff will not tolerate abuse.

I am editing my review. 2 stars.There is an employee whom is native and works in the front with the bins. He is younger, with grey camo shorts and tan boots. 3 times I have heard him disrespect a person for a simple question. The first time was last week, and the 2nd and 3rd time was Friday the 19th of August. The first time the week before, there was a line up for exchange. I asked him standing against the wall outside, if I could give him a few cans for a bag, instead of myself waiting in line for a simple bag. (They cannot accept money), because there was a big line up. He responded that he is working" and has no time for that. I then observed him for the next 20 min

First time visiting this place to recycle cans and some plastic bottles. Wasn't familiar with the process and people there gave enough information for me to understand the process. It was in the middle of workday so not too many people there. Was quick and easy.

I've read the reviews. It's gotten better. I've been here about a dozen times now, and have had no issues. I guess you have to give cans for bags, because they do not operate a licence for exchange of monies for goods. And yes please ask if you want more bags before you cash me out.Oh, and yes.. any business staff will be upset if you pull up 5 minutes to closing with like 45 cases of unsorted bottles. Just like if you pulled into Boston Pizza 5 minutes to close with a bunch of your buddies. It's understandable.

Great people are hard to come bye .These people here are so nice . Professionals at work thanks

Compared to Saskatchewan, they ask way more to be done before they take. Saskatchewan just dump a bag and they sort. So much easier

An embarrassment to humanity. Sorted bottles beside my car. While pulling the cart inside some tipped. I pulled over behind the 'flats' box to straighten them before going to cash. The persistently miserable old man hysterically screamed at me that I was blocking the way and that I needed to sort on tables. The facility was deserted and the miserable cow didn't bother to remain to see how his presumptions were incorrect. I called the facility but no one bothered returned my call. I have seen this behavior time and again. I see older reviews identifying the same issue, yet nothing changes. Some staff feel they can dehumanizing the homeless. They have now expanded this hostile attitude to everyone. Most of the younger staff are polite and resist falling into this toxicity. It's a joke that they allow the rude ones to continue acting in such an abysmal way.

Warning: Extremely rude and unhelpful staff! The depot is very disorganized and chaotic, so expect to be confused and then insulted when you can’t figure out their process for yourself.I am new to the city and it was my first visit. I did not know what to expect, but I did not expect what I got.This place boasts a large sign instructing patrons to treat their employees with respect. Instead, it should read “our employees are insolent bullies, so don’t let them provoke you”.Upon entering the depot, you will not be greeted or in any way instructed on what is expected, instead verbally attacked by a disgruntled looking worker for your lack of telepathic ability to follow unspoken rules. Apparently, this disorganized, poorly managed facility should evoke behavior patterns common to more efficient establishments, but the parallels are restricted to the confused delusions of the aforementioned worker.Outside of this unpleasant interaction, the trip consists of guesswork and a lot of running back and forth to other customers with questions as there is no signage or structure providing any sense of direction.I do not recommend this facility and strongly suggest a review of the employee in question. He was working during the day on Monday, May 30th around 11AM as one of two men accepting bottles from customers. He was not the older man mentioned in prior reviews, but a young, brown haired individual sporting a beard. He was taller and slighter than his quiet and inoffensive colleague, who should not be confused with the employee in question. Not only did the former fail to greet or help us, he was immediately hostile and attempted to engage in a verbal argument without provocation. To be plain: the first words he spoke were harsh and combative and entirely unprofessional. Words like “please”, “hello” or proper tone were alien to his style of communication. It was extremely unacceptable and disturbing, as I was accompanied by someone with special needs who was distressed by the encounter.I will not be coming back and will go to the other facility in town instead. I don’t believe, however, that this action will solve anything for the location at Old Victoria, as such employees tend to thrive on scaring off customers not only to satisfy their feelings of discontentment, but also to reduce their own workload. Less clients mean less bottles and less work, no?

I was at this place of business on Old Victoria Rd yesterday and I had the most disgusting & rude service I have ever received!! They screamed & yelled at me because someone was helping me to place the recycle water bottles in small boxes instead of a non-transparent white plastic bag. He told me they will not take my recycle bottles today, and told me not to come here again. When I asked what his name was, he told me that I wouldn't know how to spell his name even if he did tell me! He obviously discriminates towards those who speak English as a second language.A bunch of uneducated, rude, angry bullies at this business! They are a bunch of ignorant employees! I'm shocked they get away with this behavior! I suggest putting your employees through a Respect in the Workplace course as this behavior will affect the other employees.Do you really think I spent so much time and gas to make a $5 bottle return? I did it because it was the right thing to do!

I've had really good service in the past. This isn't targeted towards all employees, but there is this one MISERABLE older man. He needs to be let go. I can't believe the amount of disrespect he was giving out towards customers. I truly do not want to go back because of this complete a$$hole.