Enterprise Rent-A-Car

I was at Enterprise yesterday to rent a car for 3 days. Their representative offered me a car so dirty I wouldn't bring it home, there were hundreds/thousands of flies/bugs stuck to the bumper, bonnet, & both mirrors. The representative did a walk around with me taking pictures of multiple paint chips, even suggested I take my own pictures in case there were issues, my first thought was what will they find after they wash the car, that I may be responsible for. I was absolutely disgusted. This happened after they failed to pick me up at the autobody shop, even though one of their representatives had arranged it. What happened to the days when companies provided professional, fast & reliable service, made you feel good you chose them? They did call me a taxi so I could get home.

I had a reservation last summer 5 months in advance everything was good I even called before I came only to get a call when we were boarding our flight that they didn’t have a car for us. It was the worst experience of our life a family of 4 travelling across the country with a four hour drive ahead of us in the rental that we had a reservation for to be told to bad figure it out we can’t help you. I would give negative stars if I could

Horrible experience at corner brook location, booked a car to take to a work meeting in deer lake because I had a issue with my car, made sure to check payment policies as I only had Visa debit, debit or cash available..when I showed up they said they could not accept my card even tho I specifically checked to make sure before booking that I had a correct payment method, so then I offered cash told them they could hold a 1000 instead of 200 if my Visa debit was no good..that also was unacceptable..long story short they cost me a days wage and a contract....will only use turo when traveling from now on as they didnt try and help me the littlest bit

Car was just perfect and mileage was good too. Got to see what was ahead and the ability to use 'carPlay' was a great option.

Ashley was fantastic. Had me picked up at the autopro. Weekly rate was 1/2 of Budget's.

On Sun, July 10,16 I had a moose vehicle accident at 11 pm and it was a very bad experience. On Monday I was to return home after taking care of what I needed to so I went to the Enterprise office where I was informed that there was nothing available at that time and they were trying their best to have a vehicle for me. But possibly the earliest was a week into August. I left and went to Mel's Auto body where the events of the past 12-18 hours took its toll and I was just wanted to get home. Betty at Mel's asked me hold on for a few minutes where she proceeded to make a call and quickly returned to informed me that Ashley was coming to pick me up, they had a truck for me. I was ever so grateful as they all went above and beyond for me, their customer. Chris stated that I needed to be taken care of today and that's exactly what they did. I have since returned the rental and I see that their dilemma is still the same, they do not have access to the amount of vehicles that is in their demand. But none the less they are excellent at their jobs and I thank them for their wonderful service. Remember these people are there on the 'front lines' but certain things are out of their control. Have a safe and happy summer, Ashley, Chris, Betty, Shawn & Mel.

This has to be the first time I've had a truly positive experience renting a car. I phone last minute to see if they had anything I could rent for a few hours, and by some stroke of luck they did, overnight even! Not expecting that on a Friday in August!They picked me up, which was really nice. Then since the Atlantic-wide Bell/Telus/banking networks were down, my CC that provides car insurance on rentals kept being declined. My other CC doesn't have car insurance, but due to the extenuating circumstances, they comped me the insurance! Wow!!

Enterprise selects, developes and retains the best and the brightest talent. We had a great experience at the Halifax train station with Branch Manager Hans Petterson. He helped us secure a reservation at the Corner Brook, NL location when the online inventory was nil. Today we met the Corner Brook Branch Manager Chris Compagnion who was a great representative of the company. He helped us understand the insurance options and we're on our way to explore NL. Thanks Hans, Chris and Enterprise!Love the car, and the pick up service (Thanks John) and would have given 5 stars, except the price of a car for one week is expensive. (although in Newfoundland, we were really happy to have a car available without a long held reservation.)

My friend and I traveled to Newfoundland from the US and made the reservation online. She selected the option for an oversize vehicle as we'll be traveling for 3 weeks on our hiking trip.We called Enterprise from the hotel this morning and they did, in fact, pick us up. Unfortunately, the site she booked through had a very odd definition of oversize because what came was somewhat of a glorified golf cart. We managed to squeeze ourselves and luggage in the vehicle and discussed the issue with the agent on the ride back to the office. He was incredibly pleasant, understanding, and offered local tips about the Corner Brook area.It turned out that the online rental company used misleading terms on their site and we had the choice between the tin can and a normal sized car for a tad more.Another thing the online site didn't mention was that the entirety of our estimated booking plus a 200 dollar deposit was going to be placed as a hold on my friend's credit card. Neither of us had the funds available to do that for the larger car as well as have money for our estimated expenses.The manager, Chris, came to assist us and explained that they couldn't take a card number from me for an account I share with my husband because I didn't have the card on me. He was very friendly and accommodating while we worked to figure out what we were going to do. We asked every question we could think of and Chris found us every answer with a smile no matter how many dates he had to change, drop off locations, et cetera.We settled on The Can but lesson learned- have a separate card for your rental or an available balance to accommodate every aspect of your trip.10/10 Would rent from this Corner Brook Enterprise again and not just for the great view while we waited. Will definitely book directly next time.