TUMI Outlet Store - Vaughan Mills

Everyone at the store were friendly and helpful. However, the staff are all new and didn’t know how to use the cash register so my purchase took at least 30 minutes to complete.When I went to the retail shop to get my purchase monogramed they told me they couldn’t cause the model I had didn’t have the part for monogramming. I wish the staff at the outlet told me prior.I’m happy with my new bag but I’ll most likely shop at a different location in the future.

Very surprised to see 30 percent and 40 percent offers in tumi...bought 2 bags ...nice discount

Lucy was very helpful. Good service!

Poor customer service. Lazy salesperson found it more comfortable to chill in her room than helping a customer at 10:30am.

helpful staff and awesome products

Friendly staff but very old limited stock. Didn't even carry something as basic as a luggage tag. The discounts offered aren't that good either.

Worst experience at Tumi. I originally came in during the start of my shopping trip here to inquire more about a bag, the first sales lady who was younger was quite nice and put the bag I wanted aside since I was planning on purchasing it as a last stop and didn’t want to carry it around the mall. When I arrived a new older Caucasian saleswoman was there, she had large blonde curls and was extremely rude and racist. As I was purchasing a bag she asked for my information and I asked if the system can recognise accounts internationally, she took it as if I can exchange it internationally. Firstly, she assumed I wanted to return it when that wasn’t my question and then proceeded to continue in such a disgusting tone. I asked her to check my boyfriends email as it’s his account we’ve purchased Tumi products with. After inputting it, she didn’t even say anything and proceeded to just ring up the product. We asked if she found the account and she just shrugged and said “I just made you one with the email”. That wasn’t our question and when I tried asking again if I can actually put this under my fathers name since he has an account in Canada, then she proceeded to mockingly say I can’t understand you. So I decided there that I’m not wasting anymore time or my money with this bitter and horrible woman. I left and have never felt so baffled by how terrible their customer service has been here. I’m definitely shopping with my SA in another country from now on.

Just tried calling and goes to a voicemail where it says to call a cell phone. It doesn’t get answered either. I phoned corporate and they are lost as well! I won’t go just to waste my time to see if a specific item is in stock. I would expect more from Tumi. I won’t be back! Learn how to answer phones! It is a part of business!

Great durable products, very good customer service