TD Canada Trust Branch and ATM

New location in the mall. Been there 3 times. No joke. 20minute wait everytime. Only saving grace is the cute attendant. Strongly considering moving my money. Unless they hire more people fast.

Visited the new TD Branch at Burlington Mall the other day as a prospective client. I was initially hesitant to bring my business here as a result of negative feedback received from others. I am pleasantly surprised I offered them the opportunity to earn my business.As a member of a profession where personal service is absolutely integral, it is fair to say I have very high - though entirely reasonable - expectations for the quality of service at client-oriented businesses.In brief, I have never had cause to leave a bank feeling the assistance I received was more than adequate. My experience with Katie and Nic upended this trend.Nic was the first person with whom I interacted. Unlike many individuals in his position he was friendly, cheerful, and genuinely interested in his work. Nic set me up with Katie to complete my query, including a credit card application.I was pleased to find Katie, the Personal Banking Associate, equally cordial and lively. She offered candid advice regarding my options, ensuring I was comfortable and fully informed throughout the process. Importantly, I always felt Katie took my questions and concerns seriously. Never did I feel rushed to a decision in the interest of subsequent clients, nor that her attention was not fully focused on my needs.Katie was extremely professional and the advice she rendered resulted in my financial gain - informing me of a new customer offer of which I was unaware and would not otherwise been able to take advantage of.Based on my experience with Katie and Nic, I am somewhat surprised this branch suffers from such a mediocre reputation. However, if TD Corporate sees fit -as it should - to hire and promote more individuals with their disposition and competence, I cannot believe this will be a long-term ailment.I would highly recommend Katie to my friends and colleagues, and suggest that anyone seeking banking services at this branch ask for her.

Two locations closed, new street and prospect.The convineince that I once celebrated is now gone.I'm so disappointed. I feel sorry for everyone typing into Google to find this location CLOSED but still being listing as open.The new location is the worse and the most low budge, cost cutting move if I do day so myself.Who want to take out $1000, $2000 or $50 with no where to block your pinIn the middle of the parking lot. THE ATM IS OUTSIDE IN THE MIDDLE OF THE PARKING LOTT!!!CHEAPBUDGET CUTTINGDOES NOT DESERVE SUPPORT. NOT FOR THE PEOPLE

Absolutely the worst. Have gone in the last month, 1- to get a credit card, its been 4 weeks- nothing.2- sent a wire transfer, been sending them for years. They tell me it will get there 4-5 days. 11 days now and nothing. Followed up 5 times including this morning. Got a call last Friday, the compliance department is holding the funds pending review. Today the funds were released on Sept 7, todays before they told me it is under review. Now they say 10 business days, we don`t know where the money is but think it maybe in NY. The terms on the wire transfer clearly states 10 business days, Please show me where, TD- Not sure, I can not find it. so for now $5000,00 missing with no support from this bank. They keep giving me run around. Garbage customer support after being with them over 15 years. Taking all money out of here and changing banks.

I had gurbhej, very unprofessional. He looked at my account and started asking me private questions about his brother and getting training to be a dentist instead of helping me with any of my needs. Disgusting invasion of privacy. Waste of time! Do better TD

Very slow service and they don’t call or email you back. Disappointed in this branch

So I visited June 27th 2023 (a Wednesday, mid afternoon). Went inside the mall as the ATM outside was not in service". There are 3 ATMs total. But there was an old lady at the only functional ATM

I had a really great experience with Eshita Ghelani she was really helpful and professional took her time help me alot to open and account her hard work can't be not noticeable I really appreciate you Eishita for all your help and love to see such wonderful hard working peopleThank u again for all u have done

Only 2 staff working on Friday and Saturday's when it's the busiet days of the week. As 6 of us stood in line, 1 staff was working and taking clients as the other had a good 8 mins of talking and catching up with a client. So really only 1 staff works on Friday and Sat. Poor management!

Every time you come to this bank it’s at least a 10 to 15 min wait for the teller. Only 2 tellers working. Ugh