GUESS Factory

The manager Sandra was a nightmare, walked away from me mid sentence more than once. Did not help me with my problem or offer to contact anyone, quite literally had an employee give me a 1800 number and then said “but they close at 3” i explained i work during the day “well then youll have to send them an email” and walked away again. I have never experienced such poor customer service in my life she was honestly so rude offered no sympathy and did not even make an attempt to help me. I called the 1800 number, sandra was wrong - they were open and even they couldn’t figure out what her jssue was and even as i stood in the store with customer service on the line saying over and over to them “i really don’t know what the problem is” Sandra continued to stare at me but ignore my problem. Not to mention her visibly complaining about me to the staff. If this is the example management is setting i have no hope for that staff. Honestly i could not believe what was happening, i will not be back. PS JUST CAUSE SOMETHING IS IN THE BACK DOESNT MEAN YOU DONT HAVE IT - the website let me order it meaning the product i was looking for was in inventory just not on the sales floor. Don’t be so lazy next time maybe the staff wouldnt be if they had better management behind them but even sandra said “we didnt have it this morning when we did your order they unpacked it this afternoon” it was in the inventory take some initiative ! Should have taken the initiative to call customer service too but clearly sandra does not care about her job. At all.

Disappointed that stock and sizes were limited. Usually can find my size. Stock looked like it was from 2 years ago.

I love the deals available at guess outlet but I do have to say how poor my friend and I were treated by I believe the manager and I think her name was Mandy. Snotty tall blonde. When ask where something was she pointed whatever we have it’s over there. Then while I was standing there looking at purses she walked right in front of me no excuse me nothing. My friend was gonna purchase a white purse that had oily type marks on it. As it was the last one. My friend asked for a discount and she replied with just tell them to wipe it off. The lady helping us was so helpful and she was even irritated on how her manager was acting. We have dealt with that managers attitude before. She def doesn’t have what it takes to be in sales!! Pretty sad when staff tells us that a lot of people have issues with that manager!! Aside from that snot bag the rest of the staff there are great!!

The manager with the green eyes and caked on makeup was a unnecessarily rude for 0 reason. Went to return a shirt and she barely looked at it flicked it away and told me to go to the other store. Rolled her eyes and gave me attitude. Nice to see how they treat their customers. Everytime I’ve ever entered this guess I’m given attitude and rude looks. Guess please do a better job at hiring people without the entitlement.

A brilliant store with all kinds of selection and decent prices.Lots of staff to assist you with selection and trying on the clothing.Sales were ok at best for a black Friday event. Worth checking out if you are in the area.#localguides

If i could give them a 0, I would. The staff are not very friendly, quite arrogant and unwilling to help. I got the feeling that if I had come in with diamonds dripping off me the attitude would have been different.Won't go there again.

Great customer service given by Medi.Very friendly and welcoming team members.

Just left the Lasalle Ontario Guess Factory at the Outlet, amazing experience for curbside! Kadien went WAY ABOVE and beyond for me! Was like a personal shopper experience! It was fast, he made the best selections and he was super nice. Will definitely be going again!!

SANDRA the co manager at the GUESS OUTLET in Windsor needs to be applauded during these difficult times of being in lock down and closed to the public! Not only did Sandra stay on the phone with me the entire time and explained the whole shopping /return process to me she went over and beyond and sent me visuals of what she thought would go with what I was looking for, for my mothers day gift!! It was never a bother and the patience she had was OUTSTANDING!!I will remember to pass on my remarkable experience that I received from Sandra today to other shoppers! YOU ARE AN AMAZING LEADER SANDRA AND THANK YOU!!!

Disappointed in the entire store nothing really caught my eyes. My wife said the same about the ladies fashions. Looked like whatever the manufacturer had as leftovers were put together to making new arrivals" clothing put a logo on it and charge a ridiculous amount of money for it"