Best Buy

The sales person tried to sell the monthly plan from Geek Squad. That's a monthly plan charging you $ 26.94 and you can get your computer bought in the store fixed if there is any problems. We didn't have many chances to use this service so we want to cancel this plan after about half an year. The process of cancellation is not easy. They don't let you do it in the store but to use the web site's live chat. I've waited for 20 minutes and during this 20 minutes, I have to come back to live chat page to check if the agent is on the screen otherwise, my screen would be terminated. So I waited for the agent to talk to me and was told there is a cancellation charge of $ 9.54. Friends don't ever trust Best Buy's any plans. They charge you monthly but not much help. You don't have that many computer problems happening every month. It is totally a waste of money. And they charge you for the cancellation just because my plan was premium and there was a liquid damage". Who the hell knows what that means if you don't have that much computer knowledge. They put this in the terms & conditions but the sales person didn't mention about this at all. If there is a fee like this

Worst ever sales and service experience in Best Buy Richmond lansdowne Center.I paid 15,000$ for the whole house appliances in last June 2022 and still waiting for the delivery it’s March 2023Just getting calls that we will deliver you soon.Hope to go legal to get my appliances. Un professional Managment at this location.Just snatching money from people.

Disappointed. Iwas in your store today and was taken back by the staff and the service. One of the sales person was very helpful and helped us get the products we were looking for however after that he dropped the ball. At the Geek counter the was talking to us and the next minute the other sales person ask him something regarding an item on her computer, which I thought was not very polite. Surely she could of waited. After that he just walked off to help another customer. We waited about 10minutes and he was still busy with the customer. When we asked another sales person to help us she said no he will come back. Eventually she help us pay. I have been in 3 Best buys shops in the ast 2 months and sorry to say yours was a real disappointment.

I met 2 people not good . Then people who good. So together I think I gonna make dislike. Geek squad is good place really recommend. But other is... Okey. Not good not bad. I do have personal thoughts for this or it might be 3 or I like to say 2.5For products itself. I think some are good some are just. Too overpriced.Add: I never thought I been taught “this is not a charity”by a employee who is male here. I just ask for some information about resell policy. Never thought I’ll be feel disappointed by Best Buy I thought it was a friendly technical shop.

It's been a while since I've set foot in this bestbuy but it has certainly a different look. There's a larger focus on the home utilities and appliance sections.Lots of nice displays. Computers and games and tvs sections are easy to find so did not spend a lot of time finding what I need.It's not the busiest of bestbuys due to landsdowne mall being so spread out. Even on boxing day or blackfriday it is probably one of the better placed to wait and lineup

I was there around. 7.55 and they did let me pickup my order. That was kind of the team. “Mrinal” from the sales team was very helpful. He helped me to buy a mouse and also assisted me in the best possible way.

I don't usually leave reviews, but wanted to speak about a particular encounter that I had at this store with Colleen, she did an absolutely amazing job that went above and beyond to help me with my needs, I really appreciate that level of service... will definitely be returning :)

Really pleased with my experience here.Best Buy has taken precautions to ensure a COVID safe environment.When we arrived the store was at capacity so we had to wait outside, we were in within 5 minutes.At the door we were asked by the greeter what we were coming for and directed where to go, I had preplanned and did a online instore pickup.We went to instore pickup at the back left, gave our email with pickup confirmation and two pieces of ID.We were in and out within minutes, smooth and easy.

The manager Ishan help me to make an exchange for vacuum. He is very kind and knowledgeable. It was a positive experience overall. I am an old man not good with technology.-Jason

Why does Best Buy advertise car audio systems for other people? OH. It's just like Amazon."If I wanted to shop random dealers