The Shoe Company

Always good deals on a wide array of shoes, especially the clearance rack. Generous return policy; they took back a pair of expensive boots that fell apart after only a few weeks of use, no questions asked.

Had a decent experience. Looked around at the clearance, and main stock (it wasn't entirely clear where men's vs. women's footwear was). While I didn't find much in my size (I'm a size 13), I did eventually come across something I liked. I didn't see any staff besides at the cash. When served by the manager at the cash, there was very little interaction, it was awkward - not bad, just awkward. I like shopping independently, so I'll check them out again in the future, but the customer service leaves a little to be desired.

A great place for back to school shopping.The shoes are of good quality and a decent price. You're still paying for a good product, so expect to drop about $40-50 per pair for kids. If you want cheap, go to Walmart. But remember: you get what you pay for.

Amazing merchandise and exemplary customer service at 4240 Innes Rd. Orleans. The staff are friendly and helpful and well trained. I would like to compliment the manager, Bonnie for her exemplary customer service! She has been extremely helpful in finding me the right size in women's sketchers go walk shoes! She's friendly, professional, patient, she listens and delivers! We definitely need managers like Bonnie everywhere these days!

Not the best customer service but I’m guessing you don’t pay for that in this store?

Poor signage, unopened cases of product everywhere and inexperienced staff made for a confusing and unpleasant experience

Looks like they have alot of options but if you wear a women's 9 or 10 goodluck finding too many styles that fit right now. It might be because of boxing week sales tho I will give them the benefit of the doubt and give them 3*. Left with nothing because they didn't have anything I like in my size :(

This is a scam company, I bought a pair of shoes from them during their online sale and they cancelled the order a few days later saying the item was out of stock and to check back later. When I go back to the website just like a week before it still says there are 5 left in stock but they want me to pay full price. I contact their customer support and they tell me I can buy the shoe again on their website but they can't promise me the original discount and that if I want I can return them if I'm not satisfied to pay the full price... What is this terrible customer service or do they just scam you into looking at their store for the discount and then don't give it so you have to choose to pay the original price? Would never do business with them again and also suggest for others to not as well. Avoid at all cost.

I've always bought ALL my shoes at this store, but last night i was told that they no longer accept legal tender as payment...aka CASH. Since when is this even legal? Since when is cash not an acceptable form of payment? The cashier did take my cash, but said this was the last time. I can't believe we've come to accept this. Side note- my purchase was for $48 and i was NOT paying with a 100 bill. Very unfortunate.