Banff Adventures

Update!! Jayson called me and offered me a refund in full of I remove this review. Again unethical. Warning!!!! This is a third party booking agency that only cares about making money and not the care of your trip and experiences. We booked a trip to the Ice fields and prepared to leave Canmore with ample time to arrive, check in and explore a bit before our tour of the glacier. During our drive we experienced several road construction delays that took up precious time to make it to our tour in time. There was over an hour delay at the bridge just before the glacier park that we never received any courteous emails, phone calls etc informing us to adjust our time for the traffic delays. The traffic was so bad the people were getting out of their cars and walking around during the hour long wait. We are not from Canada so there's no way we would have know ourselves. When we contacted the agency a representative named Jayson told us that it's our fault and they will not offer a refund but would book us another day which wouldn't work for us because of itinerary conflicts. How is construction delays a customers fault? How horrible of him to say. I informed the agency that I have photographic proof of the construction delays but again he did not care. I will attach photos here. This agency is unethical.

We have booked our activities several times over the years through Banff Adventures and have been pleased to do so. We booked by phone so we could ask questions. The person we booked with was very helpful, patient and professional. The only downside is I don't like that we were charged a 3.9% booking fee and that that charge was charged on our GST portion as well. I believe this is a charge for booking through a third party but it needs to be eliminated as the overall cost is expensive enough. It seems several places book like this. They need to absorb these charges themselves as the cost of doing business.

They are like expedia of outdoor tour in banff, they have tie-up with other outdoor tour companies and act like middle men.We did 2 tours, 1. Snow shoeing on top of the world and 2. Lake louise snow shoeing.1st tour was really and felt like a great adventure. But 2nd one was lake louise snowshoeing tour and the guide kept continously rushing, stories were ok but he made zero effort to take us on a nice lookout place. It's a quick money grab, you are better off taking 8x banff to lake Louise bus and then exploring the area yourself.Reason for poor rating is that you expect them to work on your behalf and to customers satisfaction but the succumb to demands of 3rd party tour operator.We requested to be moved to a same tour next day as I pulled my hamstring but inconsiderate people didn't care for it. They just wasted my morning and keep pushing the decision to see if they can fit extra 2 person that day.

After being away from Banff for years I went to Banff Adventures on day one. Staff were super helpful and nice. We rented bikes and got a canoe rental for an hour. It’s is honesty the best way to acquaint yourself with Banff and get off Banff Ave and into nature.Easy bike ride down to the Bow Falls and around the Banff Springs golf course, saw some elk, stopped at the Waldhause for a drink (grapefruit Radler on tap) and bite to eat at the Waldhause (amazing poutine!)Then to the canoe docks for a paddle up the river for the best Mountain View’s. Great customer service all the way! Thank you Banff Adventures for making it happen!

My wife and I suck at skiing so we stopped here to check out some other options. They had an awesome selection and we were able to book a snowmobiling trip and Canyoning in like 10 min. Both trips they arranged our pick up and made it all super easy and convenient. Definitely a great place if you don't know what you want to do or if you want to make booking an excursion easy.

We did the cave tour and the whitewater rafting experiences. I’ve done caves and whitewater rafting elsewhere. WHOA this was better!! What an experience! Not fit the faint of heart.

My husband and I bought their wildlife and gondola tours, which we both liked, and rented great e-bikes for a half-day that took us all the way to Sundance Canyon and back. Excellent customer service with an office in Banff.

Very friendly and honest service. We rented mountainbikes here and did a 75 km trip. The mountain bikes were very good and comfortabel. Unfortunately we had 2 flat tires on the way (which normally only occurs a few times a year), but for that we received a nice and fair compensation afterwards.