National Car Rental

Was in Winnipeg last month to attend a wedding with my family. need extra large SUV. rented from National. All went very smooth. Staffs were amazing. Manager Nick was outstanding. i requested for Chevy Tahoe, but got even better, a Chevy Suburban.

Came from a certain yellow rental company with a long line and unfriendly agents. Jamar at National took great care of us. Thank you!

When I first arrived the team was very quick in getting me through the check in process and on the road. Once I got going in the Mitsubishi RVR that I was given, I realized that the vehicle would not be suitable for what I needed. I went back after 6 or 7 km and asked if I could get a different, larger GM vehicle. It took a bit of scrambling but the staff was very accommodating and advised me of an “upgrade charge” with which I was fine. Fast forward 3 days later and I looked at my contract and there seemed to be an error and it looked like I was going to be charged significantly more than I was expecting. When I brought this to the attention of one of the counter staff, they immediately understood what my concern was and worked to correct it. It took about 15 minutes to sort it all out and I really appreciated the efforts of the staff to address my concern. They corrected the issue and I was happy to settle the bill at the amount I was expecting with the upgrade. They could easily have said “call customer service there’s nothing we can do here” but they didn’t. They were concerned with the customer experience and fixed it right there. I also appreciated the manager following up with me the next day to ensure that everything went well. I wish every service experience I have in my travels was as good as this one. Well done National Winnipeg team. Thanks very much. I’ll be back.

It's hard to come by good customer service these days but I received great customer service from Jamar at the front desk. He was able to provide me with all the information I required and went above and beyond in fulfilling my order. He helped me make the right decisions for my unique needs and did it all with patience and a smile. I will now be using National every time I visit YWG for my rental needs. Thank you and keep up the great work.

I am a regular customer at this location and have to say that the entire team exemplify exceptional customer service and exceed my expectations on a regular basis. The moment I approach the counter they are looking for my reservation. Not only do they recognize me but they remember my name - wow! I never wait any longer than 10 minutes to have my transaction completed. I have received follow-up courtesy calls at home to check in and ensure everything with the car rental is to my satisfaction and if it is not to contact them immediately for assistance. I could not be more pleased with my experience. There is one individual on this team that goes above and beyond every single time - his name is Kyle P. A sincere thank you to him and his representation of National Car Rental. This type of service is the ultimate customer experience". Keep up the great work!"

I am an Executive Elite member and am a big fan of National. The Winnipeg airport location however is dangerously negligent!I picked up a VW Tiguan on April 10,2022. I needed to work across the prairie provinces for 10 days ending in Calgary. This week was a big snowstorm in MB / SK. The roads were not bad but uncharacteristically slippery. April 16th I make it to Calgary and when filling up (I had the tires turn aggressively to fit in between two others filling) I noticed bald tires. Not limited tread but bald!2200 kms in a week through snow storms on bald tires. The roads were not uncharacteristically slippery I was sent out on dangerous tires.Pictures attached!

Great experience. Check in rep was fantastic. Gave me a nice upgrade. They also email a list of employee recommended restaurants- which was a nice touch. IN years of business travel, that was a first!.Only reason I did not give a five because check out was slower than it should have been. Once the rep got to my car, it was OK. There should be some clearer instructions when dropping the vehicle off and no one is in the booth. But I would recommend and will rent from National next time..

my wife and I just dropped off our rental car in Winnipeg that we had for eight days. Airport location. Awesome service on the way out. Awesome service on the drop off. Adam and Luna did a great job and are a credit to the company! Customer service rules! National every time for car rental!!

Ashish, Jamar, and Luna... All you need is this trio. Nothing else. Did I mention Ashish? He is worth a second mention. Honestly, don't waste your time with the other counters. I had an issue apon arrival with my online booking with another counter adjacent to National. Not only was I misinformed by this other counter, but I was also misled by them regarding policy on the other rental services. I decided on my intuition to go ahead and consult with National anyway regarding the matter and they did in fact resolve the issue, in spite of what I was told otherwise by the counter two down from the right. Go figure. You do the math. They were patient and worked hard until the issue was resolved. I was so relieved that they were able to help me. My toddler was so tired by this point from travelling and from the car rental issue, they even helped by offering him lollipops, just very supportive people who really humanize. You're not dealing with a business here, you're dealing with family. Go straight to their counter, it is rare you'll ever get this kind of sincere service these days.

Winnipeg airport location, very impressed with the customer service and good vibes from Nick while getting my rental and meeting Ed dropping off the vehicle. Appreciate the services.