Hertz Car Rental - Williston - 14127 Jensen Lane

Refused to accept valid credit card for payment. Do not recommend.

I prepaid paid for a vehicle one month prior to my trip and upon returning the vehicle the day it was due back I was charged the full price again. I will be filing a formal complaint with Hertz headquarters. When I tried contacting the Williston office countless times, nobody answers the phone or returns my calls. These people will scam you out of money!!!

This Hertz is adequate for a small airport, but certainly not the best location I've been to. Checking out the car went smoothly enough. There's a small selection and the car I got was pretty dirty, but that didn't bother me too much. I returned it in the middle of the day on a weekday and nobody was manning the booth. I eventually found some guys at their little car wash and was told to just drop off my keys and paperwork in the drop box. In the end I was billed for the expected amount, so I have no substantial complaints from my experience.

I don't usually review company's but this is absolutely the worst car rental place I've dealt with and hopefully this will help others avoid a similar experience. Don't use Hertz if renting or returning through their Williston, North Dakota location, they're absolutely criminal. I was double billed 2 days for a 3 hour car rental. Car was rented in Minot, ND, drove straight to Williston, ND then used the key drop because their staff were nonexistent during business hours. The price was very steep to begin with, $240 for a 1 day rental with their lowest priced car (2019 Toyota Corolla). They billed $480, i had to call and get the charges reversed. It's been 3 days and they still haven't credited back $240 to the credit card i used. Staff are never on location at the Williston Airport office. Absolute worst car rental experience I've had. I've never had problems with Avis or Enterprise at the Williston, ND airport locations.Update 9/29: charges were reversed, took 4 days to credit the money back to my credit card. Lesson learned if you're going to use Hertz, rent out of Minot, ND, and return the vehicle to Minot, ND.

Good customer service and support during a breakdown on my car. I was stuck but they helped get a rental car for me at a great price. Nice car too!

Had the pleasure of being service by Dawn C. We had a week rental and at pickup our card was having some trouble. Dawn was able to get everything sorted out as she was very informative and knowledgeable. Thank you for making our experience in ND great!

Easy in and easy out. One of my concerns was returning the car For an early flight before they were open. The website says you cannot do this. However there is a dropbox that they have set up for early flights.

Kindra went above and beyond to have our car rental experience first class. Our cars were delivered to Overland Avation ready and waiting. Just a quick signature and pickup the keys. She followed up later that day to make sure everything was good. She was very knowledgeable and super kind. We appreciated all her help. Great job Kindra! 5 stars for this girl!

The website okayed the use of my debit card when i reserved the vehicle 4 days prior. But when i went to pay and pick up my car they wouldnt allow me to pay with the same debit card, stating they needed a credit card. Would not help me out either. I had to go through another car rental company and at a much higher price because of this. HERTZ is a TERRIBLE company. I will NEVER do business with them again.

Trucks are dirty when you rent. Will charge you $90 to $ 100 for gas when you purchase the full tank option. Best alternative is Avis.This Hertz doesn't care and not exactly honest.