Enterprise Rent-A-Car

Communication was poor - lots of back and forth regarding whether they would have a car available for me as well as whether they would be able to pick me up (as my personal vehicle was being repaired). More upsetting though was the cleanliness of the rental car I received - very dirty with dust and dog hair. As the employee was getting out of the car after showing me around, he handed me two Lysol wipes and said Here. In case you want to wipe it down." This was my first time renting so I was a little taken a back and didn't say anything up front

The most reasonable price ever. Neg side they don't use winter tires so good luck on icy days, which doesn't make sense. Why sacrifice beautiful cars, I understand with several fleets would be pricey switching an storing tires. Times r tough don't blow it by cutting corners.

I recently rented a large SUV from this enterprise location. To paint a picture, it was 36 degrees out, customers lined up out the door, customer cars filled the lot, and there were only two employees doing everything from washing cars, returning cars, renting out cars, and driving customers to the auto wreckers that came from there. I'm not sure why the staffing was so short but that is not the focus of this review. Bella Krupkiewicz (I made sure to take her card for this purpose) and her other staff hustled like many employees don't do these days, especially when the odds and the temperatures are stacked against them. They kept their composure and professionalism and really ensured that everyone got taken care of. I was very impressed and this location will be my new go-to for car rentals. Thanks Bella for the awesome help and great attitude on a tough day!! FYI - Returning the car a week later was just as great.

I came here due to a vehicle damage and needed a vehicle during the repair period. I was very happy with the swift action provided. I got a clean car to drive and they called me later to check to see whether I am happy. Another great thing about this location is that, it is next door to a gasoline station. So even if you forget to fill it with gas, you just have to drive 200 metres.

Booked a full size premium SUV for our March trip in January. Go there today and no SUVs Lots of apologies but apparently no SUVs in the whole city. Kinda defeats the purpose of booking 3 months in advance. You think they would be able to call you in advance! Try and find a full-size SUV with a few hours notice before you are suppose to get on the road.

Very disappointed. I was told by the manager that a possible rock chip that damaged the vehicle would not be something I would have to pay for. He wrote me a letter to support me saying that it could have been pre-existing but failed to state that I wouldn't be charged. He only gave me his word. Now I have a bill of $750. When I called, the other manager inferred that I was lying about the manager saying I wouldn't be charged. He was very unhelpful and referred to his manager as the big brown guy." I don't think people of colour would like to be referred to by their skin colour. Don't ever rent a vehicle without taking your own pictures because something out of your control could happen and you could be held responsible. Not sure why they allow scratches of a certain size to be okay

Probably one of the worst enterprise locations in the country, unprofessional and extremely disrespectful staff. They lie on the phone and when you go see them in person they switch up completely. Will be reporting them to the Alberta consumer affairs office, and the Better Business Bureau.

Was told I lived to far away for pick up and drop off service. This was the only location in the city with vehicles available. While waiting, noticed staff was not very knowledgeable with there systems. Staff was pleasant and smiling. Seemed very rushed aswell.

We had engine problems with our rental ( not a surprise at minus 35), and Enterprise found us a replacement in spite of having other breakdowns and going into a peak demand weekendMuch appreciated.On the other hand, I probably won't rent (or buy) a Cheverolet Equinox. The many warning lights related to cold weather operations were distracting, annoying, and probably a safety hazard.

Unexpected Extra Charges & Poor Customer ServiceNormally, I approach reviews with the goal of giving praise for excellent service. Unfortunately, this time, it was quite the opposite.Upon arrival, I was taken aback by the rudeness and unprofessionalism of the staff. In my interactions with them, they demonstrated a startling lack of courtesy and respect for customers. The employees I encountered showed no enthusiasm or willingness to provide a satisfactory customer experience.Furthermore, I booked a car from 12 pm to 12 pm the following day. I happened to arrive early and, after seeking clarification, was told by the staff that I could check in early with no extra charge. Trusting their word, I checked in early and made sure to return the vehicle before the stipulated time, precisely at 11:45 am.To my dismay, I discovered an extra charge for a latecreturn. This completely contradicted the assurances that the staff had given me about not being charged extra for checking in early.This lack of honesty and integrity is not something I expected from a reputable company like Enterprise Rent-A-Car. Not only did this unwarranted charge add financial stress to my trip, but the handling of the situation by the staff left a sour taste in my mouth. It is unfortunate to experience such irresponsible behavior from a company that should prioritize its customers' satisfaction.My experience with Enterprise Rent-A-Car was a poor one, and I would caution others when considering their services. I would urge the company to invest more in staff training, particularly in areas of customer service and honesty. In the end, the reputation of any business is its most valuable asset, and poor service combined with dishonest practices can only lead to a decline in consumer trust and loyalty.If you're considering renting a car from Enterprise, I would recommend going through the contract carefully, clarifying all the terms and conditions, and most importantly, getting everything in writing to avoid any unpleasant surprises.UPDATE (06/26/2023):I proceeded to do just as instructed - I shared my contact information, my reservation or rental agreement number, along with all the relevant details of my experience in an attempt to resolve the issues that I had raised. However, much to my dismay, I have yet to receive any form of acknowledgment or response.While the public-facing reply from Chris might give the impression that my concerns were being taken seriously and would be addressed promptly, the reality, unfortunately, has been quite the opposite. It's disappointing to see that a situation that could have been an opportunity for improvement has instead become an example of how not to manage customer service and communication. I would urge others to consider my experience before deciding to use this service.