Geek Squad

A prompt visit to get our new tv up and running. Two very pleasant and efficient young men arrived and quickly solved the problem we had in hooking up to wifi They explained everything and were extremely professional

I called for 2 separate problems Both times told to go to the store.The second time the fellow was extremely rude to me.To the point I will cancel my plan

Service is quite nice, but technical work was so so. I got some pieces stuck in my heat fan of my laptop, I asked to take it out. They suggested sending it to the city to fix the fan or sth, but I refused and in the end there are still some pieces in my laptop.

Excellent service, 3 days earlier than quoted and less expensive

Very informative and helpful

There is no rating poor enough to accurately describe my experience with Geek Squad and the repair company (R.F. Appliances) sent to my house.My wall oven quit working on December 22, 2020. After multiple attempts of changing the same circuit board over and over again over the course of almost three months with no positive repair I was forced to take apart my oven myself and correct the issue.The technician that came to my house three times lacked knowledge and would only test parts on the oven when I requested so. As an electrician myself if I wanted to spend my time fixing appliances I would not have purchased warranty. It is not my job to baby sit a technician coming to fix something for me.I repaired my oven MYSELF on march 13th. Over the course of 12 weeks without an oven i spent roughly 3x the cost of my warranty on take out food.Trying to deal with Geek Squad on the phone has been a nightmare. I have made roughly 20 calls over the past few months trying to get updates and escalate my issue. Geek Squad has told me they cannot even extend my warranty by the 3 months I was without an oven. Nor will they even meet me in the middle on the extra food costs I have incurred since December.I cannot express in words the frustration Geek Squad and R.F. Appliances has caused me.

Terrible. Couldn't help unless I paid for a subscription

Two teenagers with no clue. They don’t have any formal training and we’re just poking around in my computer without a game plan about what to do.