TD Canada Trust Branch and ATM

BOOK APPOINTMENT BEFORE COMING IN! I had a rather interesting experience.I went in to open an account (not close/ withdraw money), and I was asked lots of questions as if I was under interrogation. The questions revolves around 12 years of data, which not sure anyone would remember. So my account was almost red flagged.It wasn’t the biggest surprise since every time I go into high security places (I.e. banks and airports), the same happens. I guess it’s a racial profiling. Anh was helpful, though we felt rushed. I would recommend if you’re in a hurry, but not if you want good service.

ALL Bank machines are down! Management is claiming they were fixed and they are unaware. UNACCEPTABLE! What do we pay these HIGH monthly fees for? So I don’t get access to my hard earned money when I want to withdraw it from the institution that houses it?!? Horrible branch!

So slow, just waiting there for 30 min and lady was talking with one customer, all other staff were sitting in the rooms and they had nothing to do, not nice honestly

Much thanks to Lana, manager on shift and Amandeep for their help with my access card. They understood my frustration and did their best to assist me and were very kind to me. Thank you guys, it made my day.

How on earth A bank locked ATM area?In my short 32 years of life I never seen a single bank locked there atm area after business hour. This is my first one and the second one happens to be the only the other Td in maple ridge.So is this a maple ridge thing???I had to travel all the way to Langley to be able to withdraw large numbers of cash.Worst TD branch ever.

The worst experience ever. I wouldn't waste this single star either. I went in to transfer funds within the same bank that requires my signature. I was placed with this newbie advisor that probably forgot to fax in to HQ or made a mistake on the form. I was told it takes 2-5 business days to complete. It was past 2 business days and I just had a bad feeling so I called TD HQ. One guy on the phone tells me it's just waiting for funds. I call next day, they tell me the fax was never received. I called back and forth between the branch and the HQ for several days, explaining my situation to possibly every employee there(as I got different rep everytime). After about 2 weeks, the newbie advisor calls me to sign the electonic request form and she agrees to fax it in again as the previous one was rejected". Hang up and next day

If there was a -1 star I would have awarded this branch in the negative.-The level of consistency, experience & trust in management is very poor.-Staff turn over is very high. Slow service: if you are in a hurry go to another branch.-I am a TD customer for many years, I have never experienced this level of incompetence and disrespect in my home branch in the tricities.-I would suggest to the TD establishment to take a look at this branch and put the right management team to help your rating level.-I also understand that there are a very few good employees in this location which I am grateful to them.

One of the worst TD bank ever not opening on time, the opening hour is 9am and the staff comes half an hour late.

Clean newer branch, and the lineups aren't as bad as some of TD's larger branches nearby (looking at you, Guildford and Willowbrook). I don't usually go into branches as I do everything online, but on a couple occasions I had to go into this branch as I had some complicated issues. Both times I got good service and the reps were super helpful in trying to get my issue resolved.

Locking ATMS after the working hours is just insane for an bank. Absolutely garbage