Bailey Nelson Optometrist - West Edmonton Mall

Good value for money. Excellent eye glass production as per your prescription. Excellent service. This was my second set of eye glasses purchased at Bailey Nelson and both were done efficiently and most importantly — correctly!

I had the best experience at Bailey Nelson’s West Edmonton Mall location! It was my first ever time at an optometrist, and I chose this location because of the positive reviews and it did not disappoint. The staff were amazing, friendly, informative, and helpful. They let me pick and try on as many glasses as I wanted, and also gave me some suggestions, ultimately resulting in me picking glasses I absolutely love and feel confident in. Dr. Gill was amazing as well. I was so nervous since it was my first ever eye exam but she was kind, patient, and explained every step. I had an amazing experience, love my new glasses, and would absolutely recommend this optometrist to anyone!

I received excellent customer service from Olivia. She was very knowledgeable, genuine, honest, and gave great advice. She helped me find glasses that complimented my face. I would definitely reccomend asking for her advice when visiting Bailey Nelson at West Edmonton Mall.

Pretty disappointed with both the quality of the frames, AND the staffs service. I’ve purchased more than a few frames with Bailey Nelson (numerous glasses and sunnies), and each and every single pair that I’ve had has broken off on the nylon band and/or arm hinges. Each time I would bring them in for repair, I would be met with attitude and accusations of mistreating the glasses. My experience today, around 3-3:30 pm was kind of the final straw for me. After my nylon broke on my frames for the FORTH time, I brought them In for repair and voiced that I was confused and worried that they kept breaking that way, across two separate frames of the same style. The other employees were generally pretty understanding, but the woman who I would assume was the manager at the time treated me like I was lying, and accused me of sitting on the glasses (??). I explained that I baby the glasses since I knew they break pretty easily, but she challenged me saying that I only had two visits listed on their records for repair. I explained to her that a friend of mine used to work with the company and may not have recorded the repairs- but she continued to interrupt me and accuse me of beating up the glasses. I eventually felt so uncomfortable with the entire experience that I took my (still broken) glasses, and left. After hundreds of dollars spent with the company, and multiple recommendations I’ve unfortunately made to friends and family, I will absolutely NOT be coming back to this company for my appointments, contacts, or glasses. DO NOT SHOP HERE if you’re looking for any semblance of customer service, or quality.

This was my first time at a Bailey Nelson location, and it’s safe to say I will never go anywhere else. The frame selection was awesome, and Alyssa was incredibly helpful. She was patient and professional while I tried on over a dozen frames. I highly recommend this location to anyone in need of an exam or new glasses!!

Staff are very friendly and approachable. Prices are reasonable and the glasses are very well made! We do not live in Edmonton so the glasses had to be mailed out. It was carefully packaged and arrived very quick!

This was my second experience with Bailey Nelson but my first in WEM and can say it was equally as seamless and enjoyable as my last in Kingsway. The team was more than patient and willing to assist me with any questions or concerns I had and provided excellent advice! This will be my 3rd and 4th pair from BN and I absolutely love them, thanks again WEM team.

I forget their name but the tall girl with glasses was so incredibly helpful when it came to navigating my benefits and picking out frames that suited my face ! Experience was very relaxed from start to finish. Oh! And the price tag on most of the frames and lenses are super affordable (and stylish) loved loved loved my experience :)

One of best experience I ever had with any optometrist. I went their for my eye exam. Every staff member was nice and kind. Briefly explain everything and fast services.I am really impressed by Dr. Jasmin Gill.She is doing an amazing job. Would definitely come back to get some glasses in future. Highly recommended.