ROCK COUNTRY BUICK

Out of town customer. Not happy with service. No start Tuesday morning. I understand they were busy with the cold week but kept promising to look at my truck all week. Finally got it repaired Friday (big repair bill). Had to stay in Thompson Friday night. No start Saturday morning again. Same problem. Service Dept not open Saturday. Has to call local auto shop. Knew right away what problem was. Had me up and going in 4 hours but had to pay for another tow and repair.

You need to change the name from quick lube to Not So Quick Lube. When did you stop using the quick lube bay as it was intended. You use to be able to drive in, have oil changed and pay without even leaving your vehicle. Now you have to get out because they drive your vehicle elsewhere to do the oil change. Also you use to get a paper with info on tires or anything else that is taken care of during the quick lube. Next time I will book it in or go elsewhere.

Service dept goes above and beyond to give you a good deal..

Terrible service. After dropping our truck off, we were unable to get a hold of the service department for 4 days, despite calling for multiple days and leaving numerous messages. After finally speaking to the service department, we were assured our truck would be ready to pick up when we returned to Thompson in 3 days, as we live out of town. Upon arriving to pick up our truck after 10 days total, we were told the work still was not complete. At no point were we contacted by the dealership concerning the delay. The entire service department seems disorganized and poorly run. We will now be taking our truck to a different garage for competent service.

These guys are great.They treat you well, and understand it’s stressful when your vehicle needs repair or something isn’t quite right.Buying a vehicle here is a pleasure and their parts and accessories staff are knowledgeable and really easy to deal with.Great deals, too.

Almost perfect service. So far the repairs seem to be holding up. Vehicle was at Rock Country for nearly 3 weeks. Would’ve been nice for the vehicle to be cleaned before it was picked up. Besides that, all is good.

Best popcorn

This service experience cause me to trade my truck in at twin motors and I will never again be a Chevrolet customer.I called Monday 25th to make a service appointment, Angelo picked up and made" me an appointment for 1200pm on Jan 27th. not only did he NOT make a service appointment

You are the most sincerest with your concern & just lies come out of your mouths when the repairs will be completed. Second time I've been fooled by time when work will be completed, drive from outta town to wait allllll day. They had my truck 2 weeks!!

Truly impressed with the service from Rock Country GM. Sheldon from service went above and beyond to have my vehicle covered even though it was one day off of warranty. They quickly booked the vehicle in to be seen during a cold snap while they were no doubt busy with others. Thank you so much for evenything!!