National Bank

they are doing an incredibly unethical job. Closed and paid credit card still receiving debt letter. Going branch they say you owe nothing then again debt letter. Calling call Center unprofessional incoherent dialogues. DO NOT EVER GET a service from this bank!

I'm here right now November/09/2017 at 2:13pm these guys 1st of all don't have a debit machine. Their clerks look soo frustrated. They seem to not know what their doing. Their line moves so slow even when you're the only one in it. Just not the type of experience you want to have with a bank. I haven't even got to the front desk yet anff i already know im going to have an issue with my transaction. No wonder they're rated 1.3 stars for a reason.

Staff was very friendly and patient with all the things I needed help with.Inconvenient there isn’t more National Banks in Calgary, and it’s not very easy to reach an agent over the phone, but that’s my only complaint.Been with them for over 25 years I believe.

Spent half an hour on the phone - mostly on hold - to be transferred to three different departments to finally have some peon tell me about my account (I know the details) and then explain to me how to deposit a cheque (been doing that for a loooooong time, so no help there) and finally another 10 minutes or so to find out his supervisor will call me in 48 hours.I'm not holding my breath.EDIT - 72 hours later and not a single solitary response. Customer service at National Bank is just plain stellar!!!This is the least convenient bank in Calgary, the least customer friendly (waiting for a teller to help you when you....are....the...only...customer....in....the.....branch is inexcusable) and the hardest to find (YOU find the front door of the downtown branch without asking). As soon as I can I will be moving away from this excuse for a bank.One big question - why is the new branch manager giving a 5 star rating? Seems a little inappropriate, does it not?

Been with this bank for almost 2 years and can't be happier,their system is great,not complains,their customers service is great,they are always very helpful and informative . they answer and solve any situation fast enough, highly recommended

As you can see from the other reviews, the National Bank is one of the worst banks in Canada. The tellers are not able to do anything for the customers. I sat in the bank for 49 minutes just waiting for them to cash a check for me. It always takes at least 10-15 minutes to get an agent on the phone, and they are never able to answer my questions. I feel bad for the tellers, as they face the frustration of customers but are unable to do anything about it. If you are thinking of opening an account here, think again!

Laetitia Halasz was very helpful when I needed to payout an ATV loan.She was able to get me in without an appointment and made sure she followed up with me after the lien was released and sent me the documentation I needed after the fact.Laetitia was super friendly, knowledgeable and made it a very pleasant and positive experience for both me and my perspective buyer!Very much looking forward to doing business with her again in the future!

Great bank that offers many services that suit my needs.Mortgage specialist, Yibin W. was excellent to work with, very knowledgeable and professional.He knew exactly what was needed to apply for my first mortgage and at a great rate. Now I’m owning my very first home. Highly recommended!!If you need someone excellent to get a mortgage, Yibin W. is your man.Many thanks for all your hard work to making this happen.

This bank is a joke. And not a funny joke. I had an insurance claim, so a check was issued to my name with the banks names as well. This is standard procedure. The bank had me sign the insurance check over to them and said they would issue a check for me once it cleared. It has been 3 weeks now and they don't know anything yet. At a real bank like RBC this would take about 4 days. The bank manager did not call the insurance provider and get the info that they required so their interests in my property where taken care of. Their internal policies are crazy and I am not sure if even legal, but I will be asking my lawyer. My mortgage is up for renewal but I assure you even if I have to take a worse rate somewhere else, I will !!! Please for your own sake, find somewhere else to do your business. Trust me you won't be happy if you use the National Bank.

Good afternoon,everyone,I would like to express my gratitude to the employee of the bank,Kemi Lartey,who helped me open my check and credit account.I saw that they really care about customers.And they're trying help.