Hertz Car Rental - Winnipeg - 1111 Munroe Avenue HLE

I used to rent from an another rental company but last week we needed two cars (sedan) but this other rental company had only one so we decided to take one from Hertz at Munroe very last moment. To my surprise not only the price was 1/3rd but also the customer service was far beyond my expectations. The staff was very professional and customer oriented. They sanitized the car in front of us to ensure safety in these trying times. I would definitely recommend this location if anyone wants to rent a car.

The best place for car rent around WinnipegShikha and her team very honest and very helpful and the cars very well maintainedI recommend them for everyone

Horrible experience right from the start.I went on a long road trip over the holidays, and rented a car at Dollar (which is owned by Hertz).I advised them that I would be putting upwards of 7k kms on the car, so don’t give me anything that’s going to need service right away.They gave me a vehicle and said this one would suffice.Low and behold, just under 2k kms into my journey, the oil change required message comes on.I had another 700kms or so til I reached my destination, so I waited til I got there, and called them (the Munroe location in Winnipeg directly) the next business day.They did not answer the phone the first time, so I left a message.They never returned my call.I called back the following day, and was told they would call their mechanic to see if I could carry on with the rest of my journey (more than 4k additional kms) without getting the oil changed, and they would call me back before the end of the day.Well like every other promise from them, the end of the day never came.So again take my time to call yet again, at which time I was advised to take time out of my vacation to take the vehicle for an oil change, and that they would cover it (which I had to pay out of pocket).Upon continuing my journey, one of the tires (which was low when I originally picked it up by the way, with that information presented on the cars screen when you start it) needed to be repaired which I again paid out of pocket.After returning the vehicle, I presented my receipts and was assured my rental fees would be adjusted accordingly.Well low and behold, I was charged the full amount on my credit card!That was Jan 19.Today is Feb 22, and after many promises, many phone calls, and many lies from their staff, I still not have been reimbursed for these expenses they assured me would be covered.Their staff at Munroe location in Winnipeg are useless, and blatantly give false promises and NEVER call you back when they say they will.After this experience, the entire Hertz company will never see another dollar of my money, I will stick to Enterprise where they appreciate their customers.Calling my credit card company right now to do a charge back, I’m so done with these clowns.

-DO NOT USE Hertz RENTAL!!-Everything was fine until it came down to return the vehicle!I arrived to drop off the vehicle, the lady inspected the car, I asked if there are any charges I have to pay and she said no you are free to go.This morning I wake up with 1100$ Charge from HERTZ WITH 0 Explanations!Not a single email, not a single message.I called HERTZ only for them to tell me that Mpi" did not approve those days meanwhile I just got off the phone with them saying it was approved.Instead of HERTZ Cintacting me and letting me know there is an issue with the rental...Instead of HERTZ contacting MPI regarding the approval

I rented a car from this rental agency. My experience was superb. This is now the standard by which I will measure all future car rentals. The staff was very polite and welcoming. The vehicle that I rented was a Nissan Qashqui. It was a new model that had very low kilometers. The vehicle was clean and in perfect condition. This place is highly recommended. I will definitely rebook with them

I would not recommend this car rental outlet. The customer service was poor. Vehicles are not suitable for a Winnipeg winter, or not available.To explain, I phoned to rent a replacement car for my stolen SUV. It was stolen while I was vising an assisted living senior center in Winnipeg. Autopac covers a replacement, to a point.As it is Winter in Winnipeg, and the roads are extremely slippery, I asked for a vehicle with snow tires or all wheel drive. They said they do not have cars with snow tires.Also, they failed to phone me back me back after offering to do so a couple of times after I called inquiring about renting an all wheel drive SUV. This occurred on both Saturday and Sunday.On Sunday I decided to stop in as I was nearby. The door was locked and the number they posted rang until it hung up. When I finally reached someone I was told they did not call me back because they did not have an SUV for me.I rented an SUV at A2B car rentals instead, no problems.Winter driving conditions in Winnipeg this year are dangerous because of the icy streets, and regular cold and snowfalls. No one should be allowed to rent vehicles without snow tires. Besides having bad customers service, they are renting cars that place drivers at risk.

Shikah and Seema have been fantastic . They have always taken care of me well when it comes to the vehicle opions and pricing of the rentals.Their customer service is above and beyond.I would definitely recommend their hertz car rental agency to all my friends and family.Waqas Ahmed.

Excellent and timely service, there are always cars available in top notch condition. The staff is friendly. Keep up the good work!

Do not go here! They charged my Ukrainian friends a few days later a second time for days that they did not use the vehicle at all. They had to change their accounts and everything. Now their bank is investigating why the charge was made and where the money went. It seems from the lower star reviews this company is trash and the people are awful scam artists. Immigrants beware of this company.

Representative was very friendly and knowledgeable! Our transaction was smooth and didn't have any issues with the rental! Would rent here again! The car they provided was great for the price. Thank you for your excellent service!