Atelier Lou Bijouterie

It was a cold day in Montreal when I, a senior, received the warmest reception nervously requesting an Appraisal from Eric for a recently purchased three stone ring. He scowled after putting in his loupe! Professional, reassuring, right on the money, Eric read me and my ring. Every thing I wanted to hear and now I’ll be sleeping better. Thank you, Eric!

Excellent service. I brought my grandfathers ring to be retipped and resized and could not be happier with the results. Thank you Eric!

Not sure how this place has such good reviews. Never in my life had I received such poor service.In May 2022, I went to Atelier Lou in person and explained I had two old Chronographs from my late father and wanted to have one serviced/repaired so I could have it with me for my wedding in July 2022. Eric reassured me that it wouldn’t be a problem and to leave it with him.One month later, no email or call to update me. So I decide to call and see what is going on. Eric tells me the watchmaker is sourcing parts, and they will follow up with me.Another month goes by, and nothing. I had to ask for updates repeatedly, and I was told the same thing but reassured they were looking at my watches and would get back to me.As my wedding got closer and I had many things to deal with, I stopped following up and understood I was lied to and not getting my watches in time.In February 2023, I emailed, and CC’d the watchmaker as I found his email on his separate website. Eric, until this day, actually never answered, but the watchmaker immediately answered and went above and beyond to make sure I got my watches back as quickly as possible.Surely enough, I went last week to get my Chronographs and got a whopping $1450 bill which includes surcharges for Eric’s services.When I told Eric I was disappointed I didn’t get the watches on time for my wedding, he apologized, but you can tell he was not genuine. He proceeded to point the finger and blame the watchmaker.As a client, it’s not my problem whose fault it is. Someone should have called me, and the shop I entered was Atelier Lou. As a customer, I should have never had to run after them.Also, I had requested a replacement leather strap in brown colour on onlyone watch, and Eric had this cheap black strap placed on both watches. After ten months, I can’t believe this is what I got. Eric tried to tell me it was impossible to find. Pretty sure he just forgot and didn’t want to admit it as I was able to find a better strap using google search in two seconds.If you want to get your watch serviced, I highly recommend you stay away, or contact the watch marker directly, as he cared enough to answer and call me. I can’t comment on Atelier Lou’s services for jewelry, but I would never trust Eric again.

Was intimidated to visit such a nice shop but was made to feel welcome! Fast, friendly and professional repair service. Also love all the decor that reflects the history of the business and its ties to the city, very cool!

Great service, the guy there was very nice and professional. He was able to fix my watch at a reasonable price too. I like also how they text or call you when your watch is ready.

Incredible service .. I brought a Citizen Eco Drive for a scratched glass. They gave me all the available options for repair. The glass was changed in less than a work week including the original one. I was also offered support for any issues after the repair. Great experience and a beautiful place, thank you!

I brought in 2 sterling silver bracelets, one that needed some links removed and the other that needed it’s closure altered so it would stay closed. The second bracelet has a lot of sentimental value and at first I was worried it couldn’t be fixed but Eric was incredibly helpful in going over everything w me and let me know that the shop would be able to make the adjustments it needed. I couldn’t be happier w how both bracelets turned out.A very kind and professional team that knows what they’re doing. Phenomenal work, many many thanks!

Thanks to its excellent reputation in the neighbourhood, I went to Atelier Lou for a repair. What a happy discovery! Professional, courteous, and reliable service.

Picked up an amazing Seiko Spb143. What a watch! The service was phenomenal. Eric is a true professional and kept his doors open to me even after hours. This watch will get a lot of wrist time and I will be returning for future business. I highly recommend. Thanks again Eric!!

I had a broken earring hoop and they repaired it within 5 minutes. Great service as well! I would recommend to anyone that needsa jewelry repair. Thank you very much Atelier Lou Bijouterie!