Alamo Rent A Car

We booked our car in Ottawa International Airport for 10 days, our flight was delay so we arrived just before they closed,, me and my hb checked the car together and notice a scratch in the back light so we recorded a video with my phone and then he went to show it to the sales man called OBEH, he told him was totally fine we shouldn't worry about if it was less than 6 in, so we were fine, we trusted him and as it was very late and we have 2 kids we went to our destiny, everything went fine until we returned the car.NICHOLAS SMITH went to check the car with my hb and he obviously noticed the scratch and my hb explained that OBEH told him it was fine and we have a video probing that was there before we drove it, unluckily my phone was not working so he could not see it until we sent it to him to his email, they made us waste our time, very unorganized and poor managed, they DIDNT FIND THE REPORT OF THE LAST RENT BECAUSE THE SCRATCH WAS THERE WHEN THEY GAVE US THE CAR, super bad information as OBEH said we were fine, and after all they still charge us, ALAMO RENT A CAR ROBED US, WE SENT THE VIDEO, NEVED HAD FEEDBACK, THEY JUST CHARGED US FOR SOMETHING WE DIDNT DO AND WAS THEIR BAD INFORMATION OR LAZINESS BECAUSE THEY WERE ABOUT TO CLOSE, ANYWAY, WE HAVE THE VIDEO WITH THE DATE AND TIME PROOF THAT WE DIDNT DO IT, WE HAD THE WORST EXPERIENCE EVER, I DO NOT RECOMMEND THIS COMPANY, UNLESS YOU WANT TO BE ROBED.BY THE WAY THEY CALLED OBEH BY PHONE AND HE SAID HE DIDNT REMEMBER US FROM THAT NIGHT AND HE DIDNT REMEMBER ALSO WHEN MY HB SHOWED HIM THE VIDEO, HOW CONVENIENT ???Had to give one star, but i would give -10 worst place to rent a car.

worst rental experience ever!I had reserved a car in Banff for one day. When I came there they had no car - none !!! There were several other customers who shared the same experience. Definitely not recommended !

Booked a car with them and they end up being closed so we had to book it somewhere else

We rent a car for a few days in calgary. Since we arrived in revelstoke, the battery is out of order. After Many calls, during which the company tried not to find solutions, they don't want to pay a new battery. Their solution is to boost the battery for 70$ that we have to pay. On top of that the problem would'nt be fixed. So we have booked a car that is broken. Alamo doesn't want to help us they want us to come to a alamo center to get the car repaired, but the nearer is 3 hours from where we are and the car doesn't works. We always rent cars when we travel all around the world and we have never had a problem like this even with little local rentals.Does someone think this situation is correct ?

I would like to express my gratitude to the staff here namely Daniel for his patience and prompt assistance that we had experienced last week. We had a flat tyre issue and was able to change to a new car immediately to continue our trip. That's been a great help to us as we needed to head back to Calgary airport the next day, so waiting for 3 days to get the original tyre change was not a possible option for us.

Very poor experience all around. I had initially reserved and had received confirmation of my reservation of a luxury class vehicle. A Cadillac or something similar as the website described. I get there to find they in fact do not have my car, nor do they have anything similar. I was offered a yaris, or a wrangler. The young Australian behind the desk lacked the proper acumen for a front of line position, and just gave off the air of not wanting to be there. I made the proper decision and went to avis to get better service in the heart of town. Avoid enertprise/Alamo if you can.

nice&Good