TD Canada Trust Branch and ATM

Steer clear of this branch if you’re from out of town and need to take care of your banking. Apparently you need to be an Oakville resident to receive services otherwise you’ll be called a fraudster and told to go back “where you drove from.” What would you have done if I were from a different province?

Do not trust TD Bank ATM Machines! I recently tried to make a cash deposit at Upper Middle & Third Line using their new “no envelope required” ATM machine.  After grabbing the cash, the machine posted an error message, and froze.  When I tried to remove the cash from the machine, it took $1200 without recording it or providing a receipt.  I immediately reported the incident to the branch and was assured it would be looked after just as soon as the machine count was taken.  For three weeks, the only contact I had with this branch was when I phoned them, or went to the branch myself.  I did not receive a single call during this time.  One month later, the staff, management, Branch Manager and TD Customer Care have all told me there is nothing they can, or will do for me.  One thousand, two hundred dollars!  Next, I will contact the Better Business Bureau.  Do not make the same mistake I made.  Do NOT trust TD Bank ATM Machines!

Bank says it opens at 8am, currently 8:25am and still waiting outside in -12 weather. Good thing I changed my work schedule and woke up earlier to get here for 7:55am.Update #1: A staff member drove in at 8:28am and parked next to two other team members as they shared some smiles and laughs and briskly walked into the bank. Since I've been here, approximately 15 customers have come in and left frustrated that the bank is not open. Good to know this branch is run by kids who don't seem to have any regard for people's time. Do emergencies happen? Sure. How you handle them and the optics is what truly matters.Update #2: 8:30am - Two team members are running around inside and getting set up. Have they acknowledged the 3 people waiting inbetween the double doors? Of course not.Update #3: 8:35am - A third employee entered the lobby and apologized and let the waiting customers know that there is an 'emergency' inside. Is the emergency that no one showed up to open the bank on time?Update #4: 8:37am - Another TD employee walks in the lobby as a frustrated customer leaves. The two employees are now discussing vapes and the discounts you can get from juul if you sign up quickly.Update #5: An employee opens the door at 8:43am, overwhelming joy takes over the 3 awaiting customers' faces. Staff only - sorry we'll be open in a couple minutes". All life drains from the customers faces.Update #6: 8:44am - bank doors open - the crowd goes wild.Conclusion: This branch is an utter joke. I would run for the hills if my safety deposit box wasnt here.Saving grace? Matthew at the counter is young but cares and was wonderful and apologetic. Unfortunate that hourly staff have to bear the brunt of the management's incompetence."

My son had a child savings account with TD for 10 years. He finally got to the age where he started using his account actively. Picked up some transaction fees for debit purchases. Asked TD to waive them as he was unaware of the account terms (from 10 years ago) and they tried to bargain with him and cut it in half. After eventually deciding not to waive the fees, they then told him to drive to his home branch to resolve. If we were in 1980, that might have made sense. Terrible customer service from this branch. So bad that he left TD immediately for another bank. These kids are the future. And Canadians are generally fiercely loyal to their banks. Not the right way to treat a potential life customer. Shame on you, TD Upper Middle.

Disappointed with the service quality in this branch. I had looked to other reviews on this branch and saw a lot of reviews complaining on the service quality too. Management have to take action otherwise they will find themselves without customers here.

I was very surprised when I read all the bad reviews. I've visited this branch multiple times and never had a bad experience. I would highly recommend banking here. My husband and I walked in 30 mins before they closed yesterday and the teller and his manager were very courteous and accommodating. I was very impressed with the service! Great hours every day, and they are in a convenient location close to a major intersection and adjacent to a big plaza.

One of the worst service I’ve noticed in TD. They take forever to withdraw money. Agents roam here & there, the one who’ll serve barely knows & is learning. Worst experience not coming to this branch again.

My recent experience with the financial staff in this branch was very bad. Not only we have to book an appt, which is OK based on safety protocols, but not been able to complete my request is unacceptable. I am still waiting for the financial advisor to call me back even though I left 2 urgent messages, spoke next day directly with him and he said was going to call me back before the end of the day.... it’s been a week now and no call. I will have to go to another branch to see if they can finally help out.

have not been to the bank since Pandemic started in 2020.went in because I had to, yesterday, to deposit a cheque.there were 3 people ahead of me, everyone keeping social distancing, with one person on the till, out of the blue this girl comes up to me and says I have to step out since they are at capacity, 3 people!!!!I stepped out and 5 seconds later, she jumps on the till, takes next customer, so now only 2 people ahead of me and says , you can come in now......I understand and respect the concept of safety and social distancing in these uncertain times, but to HUMILIATE your clients like that is unacceptable. She saw I was very upset with her actions, but offered no apology. Have not been to the bank for 2 years now, probably will never go again and certainly not to this branch.