Enterprise Rent-A-Car

Nightmare

Worse experience ever with a car rental. Arrived on time and no one was there. Called them and was advised we only work until 5. Our flight got in at 11pm. The lady would not accommodate us so on December 23rd we had to scramble to find a hotel. Called back Christmas Eve 8am as I was told to. I was then informed oh we don’t meet you at the airport you now have to get a cab somewhere else. Also I rented a premium like a Fort Expedition and only when I get there she lets me know oh biggest we have is a fire escape, we don’t have any premium vehicles in our fleet. I called Budget at 9am on Christmas Eve. Literally 10 minutes the lady showed got me processed and I was out of there. All Enterprise did was cost me $180 for a hotel stay. Never again!! Worse customer service!!

I dropped my rental off at the airport only to have it damaged then they charged me for the damages.

I rented a car through a website with Enterprise at the gander Airport and they had advertised that they where open at 00:30 when our flight came in that was back in October now they just called and said sorry we are closed you have to wait till 8 Am for a car we will pick you up at your hotel for free Who is paying for that hotel plus the Taxi to the Hotel ? Very poor customer service !!!

Sneakily added the extra insurance even tho I didn't ask for it. Be careful!

They ruined my trip to Gander. I reserved the car online, but when I came to take the keys they told me, I am DNR (don't rent). Although, I showed them the proof of my payment, they asked me to wait until they confirm with their office in Halifax. I waited for many hours and finally gave up and I rented a car from Budget.The lady who works at the office did whatever she could to help me, it's not her fault at all. But it's the fault of the enterprise company. Never to rent with them again.