Servus Credit Union - 149th Street

been a member for decades, always great service

very good service

Unable to take payment for the servus mastercard unless its cash or you have a servus debit account. Also unable to make payments over the phone using the number on the mastercard. I dont recommend using servus credit union not very user friendly.

This is my go to" branch. I feel like a Hollywood Star when I walk in

I have been locked out of my account several times one the app. Called to stop paper statements, now being charged for paper statements. Still locked out of account. Call constantly to speak to a staff member to be put on hold for 30-40 minutes at a time.Please fix this.

Unfortunately I had problems with my credit card and my pin was locked. I went this morning and the front desk staff who helped me. She was ok at the beginning of the conversation. She started asking me if I have a mortgage with them and I said no, I have with Scotiabank , she wanted to know if my husband and I would switch and she insisted a lot , she wanted to call my husband when he is at work. Anyways I provided my info. When she reset my password for my credit card, I didn’t know that I didn’t have to write the previous one, she got very irritated and told me “ash, I have to do it again. I felt extremely uncomfortable. She was making faces and irritated with me”. If I have to go, I will never let her to help me. Unfortunately some people shouldn’t work in costumers services.

I'm new to Servus and enrolled after being disgusted with one or two of the big 5.I set up my account online and picked 149 St as my home branch. During my first visit I was assigned a personal representative who would be helping me with anything that isn't done through a teller.One of my biggest beefs is getting lost in telephone menu tree hell while trying to reach a human. When I mentioned this to Chelsea she responded with, You have my direct line and email."Servus may not be using the bleeding edge technology that the big boys do but they more than make up for it with personalized service.Looking forward to exploring what Servus has to offer."

I was locked out of my account and Wendy helped me get all set up and going. Even called back to make sure everything was OK.