Budget Car Rental

Chris is great to deal with. He always does his best to get you on your way.

The staff at Waterloo Budget Rental are exceptional! I had rented a car at Toronto Pearson and the battery in the key fob was dead when I tried to leave my hotel in Cambridge. The manager sent someone to buy new batteries and replaced mine, no charge, and with a smile!!! I was so grateful.

Had a really bad experience with Budget rental. When I arrived at the location in the morning I was told they didn't have a car and wouldn't be able to arrange for one inspite of me having reserved a car for the day a week ago. It's really tough to change all plans made for the day when you get such a response that too after waiting at the location for an hour.If you need a car for an urgent/ important purpose, do not come here.

I called at 9:10 to reserve a car for around 12:30. I was looking for economy but they only had mid and full sized sedans remaining (last minute so no big deal) so reserved the mid. When I arrived, one attendant was dealing with another customer and was saying to them because you reset the mileage

I think all my stars aligned for the day. At first I had a problem with my GRT card and the bus driver helped me out . Then when I came to get the car at Budget Rental Weber St., an issue arose again on my side. The owner went above and beyond to help me out. I can't specifically say what it was but he really did me a solid. I got a free upgrade from a Full Sedan to an SUV with Android Auto too.Kudos to the staff and the last thing I'd say is, Thanks man

I called to reserve a vehicle to rent, I was unable to rent due to age which is no issue. I understand its hard to find a rental car under the age of 21. However too bad I didn't catch the name of the man I was speaking with. he was quite ignorant and rude explained to me very aggressively that no one in the city will rent a vehicle to me. take your business to enterprise down the road where they value you money and treat you with respect. Even though I cant rent from there either the lady I spoke with was very kind and polite. Its worth the couple dollars more for top notch service at enterprise!

I rented a car for a day to head to Pearson International and back. The staff were efficient, helpful and kind, and I was in and out within 10 minutes for pickup and 5 minutes for drop off. Car was in good form, relatively fuel efficient, and was clean.

Honestly, if i could give this location zero stars i would. Aweful customer service - as simple as that. This is the second time in a row that we tried to rent a vehicle and recieved a call minutes later to tell us they don’t have any available. Even though the online booking says otherwise. Not only is their customer service skills disappointing but their online booking system is flawed as well. This specific experience was extremely disappointing considering that the agent called and said a car wouldn’t be available until 12pm…only to leave out the fact that they CLOSE AT 12pm! We showed up to pick up our vehicle to find the location closed. This lack of professionalism and pure laziness is embarrassing for such a reputable company.

Pretty bad experience here. Be afraid for few bucks, they will be overcharging with no reason fees after you finish your trip. They stole your money. If you left a grain of ground in the floor. They charge you cleaning service. Read all the other reviews!! By the way. They did not have cars even if you have booked with time. I had to wait more than one hour for my car. Look for other rental place!!