TD Canada Trust Branch and ATM

got an appointment just to open tfsa, the person I had was 10 mins late (after I told the clerk I arrived). didn't communicate well, acted very dismissively, didn't really ask what I wanted, just assumed I wanted a mutual fund, then when I said I wanted just a regular tfsa- she says she can't do that and said I'd have to go get another appointment for that tfsa?????????????. Can she not just do it? just seemed like she wanted her last 5pm appointment to be finished so that she can get an early start to her week

Very unprofessional staffs and supervisor. I went there this morning and I was on the line and suddenly a Chinese background lady comeFromNowhere and jumped into the cashier I told the cashier that he had to follow the clients that are on the line and he even look at me and apologized he just focussed and service the lady that was his same background. So I asked another cashier I wanted to talk with the supervisor and the supervisor told the another cashier she was very busy to see me . Besides that another lady from inside the bank was looking at me making me face because I wanted to make a complaint. I wondering how long TD bank will keep their client with personal like that working on its facilities.

Worst experience ever (I almost never write bad reviews for anyone). First the teller appeared to have extremely limited knowledge about banking. And then there is this one financial advisor Ashley, who had an extremely sh*tty attitude, she clearly did not know how to treat the customer respectfully, how to make the customer feel comfortable, nor how to build trust with the customer. In the end they tried to trick me into investing my money for something that they can benefit from, job performance or commission or whatever it is. The whole experience just couldn’t get any worse.

I sat down with ROSA last week to open a direct investment account. At first I was happy because she had time to see me without an appointment. But when we sat down, I noticed she didn’t have a very friendly attitude, probably because I told her I don’t want to open a mutual fund account. As I recently became a PR, she told me my SIN has to be changed in order to open a DI account, but having my new SIN was not enough. She specifically asked me to bring the SIN paper issued by Service Canada and booked another appointment for me with someone else. I mean, if the TD website says I can change my SIN by calling a rep on the phone, the rep definitely can’t see my paper. Why would having my IDs, my SIN number and my presence not enough??? What value would that paper add? It’s so obvious that she did not want to provide service to me after hearing my NO to mutual funds and not seeing a big number in my account. Please, have some professional integrity.

Had a very good experience today with this branch. I originally was provided bank notes (from another branch) for a different country that were no longer in use due to being in paper. The manager was very understanding and was able to rectify the problem to the best of her abilities. Super happy with the interaction and this is why I love TD banking.

Got first credit card there, Jorda is a legend. She was super kind, helpful, and approachable!!

These people say if you have any concerns to call them, but they are difficult to reach and do not seem to answer their phone. They did not do things properly and were giving me the runaround as if trying to buy more time--they may be pleasant but are lackadaisical and do not complete tasks within a timely fashion, with no consideration how it impacts the client. I cannot trust them with my funds. The tellers are allright, but it is appalling how the others do not understand the basics of their jobs. They often had to ask the supervisor for direction.I cannot get over how stressful this is. They are not easily accessible, which makes it impossible to work with them. Their manager delayed dealing with the problem and passed the buck. And to think this is what my funds are paying for. Except for teller services, everything is by appointment, thus it is better to do online banking instead.

One of the best TD locations I've frequented. The staff is always friendly, remembers me and conversations we've had in the past, and is always overly apologetic even for minor wait times (including during busy hours when it is clearly not their faults). I wish I wasnt so terrible with remembering names or I would call out specific staff for their great customer service, but I hope this is passed on to the whole teM regardless.

Amazing experience...I had an emergency situation that had to be dealt with over the phone. The Customer Service Representative Nicholi was very courteous and responsive in assisting me. He knew that I needed to expedite my situation so I was connected right away to the TD Branch Manager, Pat who was patient, understanding and quite knowledgeable. Pat had my situation resolved within our conversation. Incredible customer service from this Branch...they went above and beyond the call of duty! Highly recommend this Branch :)

Really disappointed with the help desk customer service. I called to make an appointment to see a mortgage consultant as I wanted to cash the surplus in my property tax account. I was told I didn't need an appointment and the help desk was able to facilitate this paper work for me. After taking time from work to go to the branch I was told by the same person that I needed an appointment and unfortunately they weren't able to make anyone available on that day. I wasn't satisfied with the way it was unfolding and she was becoming increasingly rude despite her own mistake. More unfortunately when she contacted her manager, she sided with the staff and also was short with me. I can't help but think if I was opening a mortgage instead of closing one and closing an account, this may have been handled differently. These two personalities really tainted my experience.