TD Canada Trust Branch and ATM

Met with Jesse Ho to discuss renewal of a small mortgage. Felt totally disrespected because I don't keep a lot of my money with TD and the amount of the mortgage was nominal and so not likely a large commission for Mr. Ho. Also felt dismissed because I wasn't Asian looking for a huge mortgage. They wonder why I also deal with Van City. No mystery there. Very disappointing individual, because the tellers are so nice and generally respectful and attentive.

One of the worst banks that I have ever dealt with in my life! The bank doesn’t seem to have a bank manager on site. WhT can I say when there is not a zoo keeper to manage all the animals. My experience was that these individuals were self managing. What a zoo. Completely unorganized. Full of attitude and lacked helpfulness. I am unsure why Td has moved to this type of model, I guess to save money. These younger kids think that they are empowered by being left alone! It’s the complete opposite. They are destroying any business culture within their brand at specific locations. I will never go to that branch again!

Don't usually go to this branch but I received excellent service from Personal Banking Associate, Joshua Hughes. He did an astonishing job accommodating me my urgent needs. Recommend him 100%.

Today this branch went above and beyond. I took my daughter here to deposit her birthday money and when the teller counted it out it was $50 less than what she pre-counted. She wasn’t very organized and figured maybe she counted wrong she also forgot to bring a cheque and was very upset and we left. The branch called me back 5 minutes later to say he had found the $50 bill on the ground after we left! So glad to see honest, caring, helpful employees at this branch. It was our first time at this location and will surely be back! Thank you again you made our day-Jaida + Krista

DON'T TAKE THE NEGATIVE REVIEWS TO HEART!This is probably ONE of the best TD Branches in the Vancouver!EXCELLANT SERVICE!FRIENDLY!HELPFUL!QUICK!Highly recommended to anyone!!!

Henry Louie has absolutely zero customer service skills. When we had a question for him, he raised his voice at us, and was rude and curt. This is not a one time occurrence; I have had similar negative interactions with this individual. He represents TD Bank poorly.

They have insecure reps in full of envy like Aaron Goff.

This TD is outrageously bad. I went in to send a wire transfer and they were unable to send it for reasons unknown. The manager Natasha Wong had nothing but excuses saying she needed more information but did not know what info she needed!? My husband sends wires all the time with no issues or questions and I attribute this treatment to pure SEXISM which is so ironic since they had gender equality" videos playing on repeat while I waited for over an hour for NO wire transfer. How am I supposed to function as a female in the business world when I cant meet a deadline to send a wire transfer for my investment!? How is asking me probing suspicious questions about my transfer and leaving me with no service an example of "gender equality"!?"