Peoples Jewellers

A little annoyed as I brought my rings in for resizing and was quoted 855.. which fine I knew I’d have to pay. They had it for almost 4 weeks then get an email saying there was an issue with the vendor and it didn’t get done (fine things happen) sent it to a new vendor but wasn’t informed that there would be a price change.. an additional $200. When I found out I emailed and called them because now my rings have been gone for almost 2 months. Emails went unreturned and my phone call was also not returned.Finally pick up my rings and they just weren’t pleasant to deal with and walked out paying almost 1100.Just not great communication and don’t return calls or emails. Is what it is, have my rings and will go elsewhere if any other issues arise.

They did an amazing job cleaning it snd polishing it !! Very impressed as this ring is sentimental to me and my fiance

If I could give this people’s no stars I would. I went to have my engagement ring cleaned today and one of the employees asked me if I still liked my ring….I was proposed to at Christmas with the most beautiful ring and to have an associate speak like that was horrible. I understand that maybe she was trying to make a sale as she proceeded to tell me I could trade it in. But I think the sales people need a reality check not everyone’s preferences are the same. I adore my ring and to have someone who works at the store it was purchased was not right. I will not be buying any other rings from this people’s.

I purchased a ring from the store and signed up for flexiti card. The lady who signed me up also included monthly insurance within the flexiti card without informing me and I was getting charged without knowing. This is scamming!!

Syeda was extremely helpful. I went in knowing what I wanted and she provided me with other options just in case. She explained the warranty and the process to make sure I maintain the warranty. I will definitely come back to her when I need to make future purchases.

Nivine was the best! Rings were supposed to come by in 3 to 6 weeks. We got them in literally 7 business days because she put a rush on them. Will definitely buy more jewelry soon as I need a watch and we want to upgrade our wedding rings. Thank you Nivine for the amazing service!!

Bought the ring no problem and I love it. Bought the warranty, extra $$$ for that. Had to send it out for sizing, one size smaller, they say 6 weeks. I think that’s outrageous to begin with because it’s only going to Montreal (apparently we have no decent jewellers in Ottawa.) 9 weeks later still no ring . 3 phone calls later(3rd one not so friendly) because no one calls you back to inform you of what is going on ,it should be here next week. We’ll see.. My point is this… if you don’t get the warranty they guarantee nothing. If you do buy it you are at their mercy to send it out of province to inspect it 3 times per year or to have it repaired. Buy from a local jeweller who will do the repairs themselves . Due diligence

Very friendly and informative sales staff who made us feel very comfortable about our purchase. Would definitely return.

This is the closest location to me as I don't live in Ottawa, which was why I visited this store. After this last interaction with Peoples at Tanger, I will no longer be returning to this store.I brought my rings in to be resized 2 weeks ago. The woman was extremely rude to my sister and I and didn't seem to have any knowledge on what she was doing. She told me my rings were 2 different sizes and that we could only resize one at a time. My husband bought the rings as a set and I got them both resized at the same time once before. She couldn't figure out which size they were, even though I told her and it was shown on my account record from the previous resizing. When I asked her questions, she wouldn't respond to me, or would just say 'mhm.'I left feeling very uncomfortable leaving my rings with her as I had a feeling they would come back incorrect.I was right. I picked my rings up last week and they're too small. I told the woman who I was dealing with they were too tight and her only response was 'Well at least they won't move.' I couldn't even get it on my finger properly. She then asked me if I wanted to wear them out....after seeing me not even be able to put them on my finger. I asked for a box and left.After multiple times having similar interactions with employees at this location, I will not be coming back. This location is in dire need of customer service training.

I had an excellent experience at this jewelry store when I had to get a replacement for a damaged piece of jewelry (which was important gift).The staff was very accommodating and helpful, and they went out of their way to give a replacement even-if we missed first diamond inspection (unknowingly).I appreciate the effort they put in to make sure I was happy with the result. I highly recommend this store for their exceptional customer service and high-quality products.Kudos to Salma!