Commercial Drive Medical Clinic

After looking for and calling many other walk-in clinics that were rude and not able to help me, I was lucky to finally find this one. I sent them an email and they got back to me within a day. I received a phone call from a very nice doctor a couple of days after for a consultation. He was very knowledgeable, kind and patient. I’m very happy with the service. Thank you for your help.

Terrible experience. I walked in with a requisition. All I needed was a self-administered swab tube. Receptionist said they couldn’t fit me in with a doctor. I don’t need a doctor, I repeated several times. I just needed a tube for a self-administered test. They said I needed a requisition. I already have a requisition. They take it, grab a tube for me. Tell me I can’t use their bathroom to do the self test, I would have to go somewhere else. I literally walk to the walk-in clinic next door who were more than happy to let me use their washroom to complete the test. I go to drop off the tube at LifeLabs, only to find they have given me the wrong tube. Great.EDIT: In response to the reply - new and training is one thing, but this receptionist was dismissive and patronizing. I had a simple request, and she made the interaction frustrating and I left in disbelief, unsure of what I had done to make her so angry with me.

I called in this morning to make an appointment for a botox consultation and the receptionist told me I had to come in right at that moment as there is no one waiting and they dont do appointments. Given that I work about 10 mins away, I arrived approx 20 mins after the phone call and had to wait another 8-10 mins while the receptionist was on the phone with no acknowledgement. After she took my ID and set me up, I asked her how long it will take for someone to meet me and she tells me that the doctor has gone on break and wont be back for another at least 30 mins and that there is someone else in front of me. I have no issue waiting my turn and am not upset by this at all. That was completely fair, I saw the women ahead of me waiting before I got there. When I tell the receptionist that I was under the impression there was no wait given what she had told me on the phone, she told me that since the doctor saw no one was there, he went on break. I am not saying that the doctor does not deserve a break but at least schedule the breaks or close the clinic for the 30 mins - 1 hour that break takes place. I have seen many clinics use this method and it works best. My issue is not with the doctor but the incompetent receptionist, given my friends experience, I will come by again for a consultation and we will see if this is an overall staff problem.

Probably the best clinic on the drive. I've been going here for all my problems for the past several months and haven't had any problems.They always answer the phones, they take walk ins on short notice (they don't close right when they open like other clinics on the drive), and the bedside manner is impeccable.Most other doctors make me feel rushed and I feel that the doctors here take the most time that they can with their patients, which seems to be a rarity here in Vancouver.The clinic is small but well kept and is relatively accessible from commercial-Broadway skytrain.

Dr Amir is a really great professional. He takes the time to explain you any inquiry or concern you may have. He also takes the time to examine you properly. He is patient and caring. Also the receptionist is great!! I highly recommend this clinic.

Made an appointment 3 weeks ago online. Never received a confirmation or a phone call to confirm, so I took it upon myself to do that. To my surprise, no one answers the phone or checks their voice mails, so it's incredibly difficult to get ahold of anyone to confirm.Arrived on a separate scheduled date and time, and was told to come back in an hour because the doctor was going on break. I already rearranged my day to accommodate this medical appointment, so why can't anyone from this office call me to do the same? Overall the staff are unprofessional and inconsiderate of clients. Improvements severely needed.

The doctor was great, but the receptionist and the reservation system there was a mess. I made a reservation for 2pm but I was told to come back at 2:30, and I finally met the doctor at 3pm. If there's only one doctor and you're busy, why didn't you call me to change it to 2:30 in the first place? Why don't you think it's okay to waste my time? And the rude speech of the recipient was really ruined my day.

Booking my first appointment wasn’t particularly easy as there is no booking confirmation and my appointment had to be moved and there was confusion between the staff - as I’m sure happens with a booking system that’s not super intuitive. However I did get a call the morning of my appointment to check I was coming in and the staff were friendly. I had a really good experience with Dr Mark Abbey, as a foreigner in Vancouver without my own Dr here it’s always hit and miss with a walk in clinic. I found Dr Abbey was friendly and actually listened to why I was there rather than pushing me out the door moments after arriving which is how I feel most of the time seeing Drs in this city. It was nice to feel like a person not a number (:

I don’t know what is going on with this business? I was going here and seeing a doctor. I had my medical exam for my professional license and then got a requisition for some lab tests. After months of waiting the doctor never explained the results and when I call the office ( nearly impossible to get through) a young man promised me that a doctor would call me back at 2pm that day. I suspected I wouldn’t get a call and sure enough no response after months of trying to get ahold of the doctor and office staff. What a completely incompetent, unprofessional and irresponsible business! Don’t use this walk in clinic it’s a joke!